Collection Specialist

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

Job Summary

The Collections Specialist is responsible for ensuring the timely collection of payments from clients through proactive communication and effective follow-up. The role involves initiating outbound collections calls, resolving billing discrepancies, maintaining positive client relationships, and supporting the accounting team with invoicing, credit memos, and related tasks.

Key Responsibilities

Call and email clients to initiate collections for payments as they become due.

Actively communicate with clients regarding current invoices and resolve discrepancies or billing issues.

Provide exceptional customer service by addressing client inquiries and concerns in a timely and professional manner.

Maintain positive client relationships while upholding a high standard of customer service and professionalism.

Process and post payments accurately and promptly as they are collected.

Support the accounting department with invoicing, credit memo processing, and other related tasks as assigned.

Screening Criteria

Minimum of a high school diploma or an equivalent combination of education and related work experience.

At least two (2) years of experience in a BPO setting handling collections calls.

Must have a stable employment history.

Required Qualifications

Strong verbal and written English communication skills with confidence in making outbound collection calls.

Proven ability to build rapport with clients and resolve billing issues professionally.

Strong numerical skills and accuracy in handling financial transactions and reconciliations.

Ability to manage time effectively, meet deadlines, and prioritize collection activities.

Detail-oriented, proactive, and able to work independently while maintaining accountability.

Schedule:

10PM - 7AM PH