Company Description Alldigi Tech, formerly Allsec Technologies, is a global business solutions provider with over twenty years of experience in Employee Experience Management (EXM) and Customer Experience Management (CXM). The company partners with Fortune 500 organizations and businesses worldwide, delivering tailored services that help optimize operations, improve efficiency, and support revenue growth. With strategically located delivery centers, Alldigi Tech offers responsive, localized support across diverse industries and markets. Its service portfolio spans payroll management, compliance support, debt collections, healthcare support, fraud prevention, and AML/KYC compliance. A strong focus on client satisfaction, continuous improvement, and an inclusive work environment underpins Alldigi Tech's leadership in the global market.
Role Description The Collection Specialist is a full-time, on-site role based in Taguig. This role focuses on contacting customers regarding outstanding accounts, negotiating payment arrangements, and ensuring timely collections in line with company policies and regulatory guidelines. The Collection Specialist reviews account information, documents all interactions accurately, and escalates complex or high-risk cases when necessary. Daily responsibilities include maintaining updated records, following standardized call scripts and workflows, collaborating with team members to meet collection targets, and providing courteous, professional service in every customer interaction. The Collection Specialist is also expected to support process improvements, adhere to compliance requirements, and contribute to a positive, accountable team culture.
Qualifications
- Strong communication and interpersonal skills, including clear verbal communication, active listening, and professional customer interaction.
- Solid analytical and problem-solving abilities to assess account status, identify risks, and propose practical payment solutions.
- Proficiency with basic office software and CRM or collections systems, plus accurate data entry and documentation skills.
- Knowledge of collections processes, regulatory and compliance standards, and basic financial concepts related to debt management.
- Demonstrated ability to work in a fast-paced environment, meet performance targets, and manage time and priorities effectively.
- High level of integrity, discretion, and respect for confidentiality in handling customer and company information.
- Previous experience in collections, customer service, or a related field is preferred; experience in BPO or financial services is an advantage.
- Completion of secondary education; a diploma or degree in business, finance, or a related discipline is beneficial.
