Summary:
This function involves collection calls, documentation of collection contacts, coding for forecasting purposes, contact with account executives and management, direct partnership with Attrition and Sales Operations, suspensions, and final demands to the write-off stage based on the client's policies and procedures. Service Provider will be responsible for invoices that are under commercial and small business accounts, and credit cards through voice enabler, as requested by the client.
Responsibilities
- Initiates collection calls on assigned account base in accordance with Invoice Collection and Account Suspension Timeline by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay
- Facilitate customer payment by providing necessary documentation to customer
- Resolves customer billing disputes working with other Sales Operations personnel, Sales, Legal, and Tax departments
- Escalate collection accounts to Credit and Sales management
- Works with credit analyst on financial distress accounts
- Negotiates payment plans for financial distress accounts (formal payment plans are approved by managers).
- Suspends delinquent accounts after proper collection activity.
- Provides Suspended account information to Write Off and Bad Debt team
- Participates in project/process improvement as needed
- Support the client's reporting and management team in providing reporting and analysis of aging performance as needed
- Ensures compliance with all company policies
- Provides training (onboarding and job shadowing) as requested
Qualifications
- Candidates must have at least a high school diploma; a college degree is preferred
- Good written and verbal communication skills.
- Collections experience of 0-2 years for B2B / B2C
- Prior experience of US B2B collections
- Good understanding of working with US customers, across all customer groups including very small businesses
- Experience of BPO will be good to have, although not essential
- Willing to Work in Giga Tower, Quezon City
Why Join Us
At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.
- Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
- Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
- Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.
Ready to take the next step Apply today!
