Collection Sipervisor (BPO)

Education: Bachelor's degree preferred or equivalent work experience.

Experience: 3–4+ years in collections or call center operations.

Experience: 3+ years in a supervisory or leadership role. (1 yr collection leadership role experience is acceptable)

Technical: Hands-on experience with PDS Dialer or similar outbound dialer systems.

Technical: Familiarity with telephony dashboards, QA/QC tools, and reporting software.

Language: Must speak and communicate effectively in English (verbal and written).

Core: Strong personality; able to lead, enforce standards, and drive accountability.

Core: Can work under pressure and handle high-volume, time-sensitive situations calmly.

Core: Analytical skills for KPI monitoring and trend analysis.

Core: Coaching and mentoring ability.

Core: Compliance and quality-focused mindset.

Preferred: Experience in dialer optimization and traffic management.

Preferred: Knowledge of fraud detection and prevention in call operations.

Preferred: Proficiency in Excel or data visualization tools.

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