Collection Representative (Work onsite - McKinley, Taguig City)

Job description:

Company profile:

Collections Representatives to join a collaborative team environment. The role offers opportunities to make an impact, grow professionally, and build a career in a supportive workplace where every idea matters.

Job responsibilities:

• Perform moderately complex customer support tasks when evaluating customer situations to provide relevant solutions
• Proactively seek ways to improve quality of customer experience while working on collecting and negotiating terms of repayment on specialized outstanding account balances
• Support Account Resolution functional area as an experienced Account Resolution Representative by utilizing advanced knowledge of company products, services, policies, procedures, account resolution systems, and apply this knowledge when communicating with delinquent customers
• Receive direction from supervisors, and escalate non-routine questions to more experienced Account Resolution individuals
• Refer more complex issues to more experienced Account Resolution Representatives
• Interact with immediate team and Account Resolution functional area on wider range of information, as well as internal and external customers

Job requirements:

• Minimum 2 years experience in account resolution, customer contact, customer service, or sales
• At least 2yrs completed of Tertiary Education
• At least 6mos of contact center experience
• Preferably with Collections experience

Job Expectations:

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted