Description:
Seeking a self-motivated professional to assist with collections. This position will work within a dedicated Collections
Team as part of the Finance Operation Organization. The Collection Officer is responsible for coordinating the various
activities associated with billings and collection of unpaid premiums.
Duties and Responsibilities:
- Timely collection of premiums to comply with the credit term of the insurers and to achieve a zero bad debt.
- Exercise independent judgment while developing an understanding of functions, policies, procedures and requirements needed for Collections.
- Establish good working relationships with the clients and principals via direct calls, emails or client visitations, for the purpose of collecting delinquent and problematic accounts and bringing to final closure past due amounts.
- Prompt resolution of client payments including refunds and unapplied cash receipts.
- Regular collaboration with the Marketing groups to resolve billing and service-related problems and disputes within target timelines.
- Identify and analyze delinquent accounts and prepare a monthly report to management as needed on aging, collection and highest risk accounts including recommendations for resolution
- Regular reconciliations with clients and principals on unpaid premiums to maintain accurate/up-to-date accounts records which will be used for reference and for audit purposes.
- Utilize technology and industry- leading practices in the monitoring, payment processing and collection of past due accounts receivable and identify process improvement opportunities.
- Actively participate in projects and new tasks including systems developments, enhancements, upgrades or business-related projects related to the billing and collection systems so as to add value to the business and support strategic business initiatives.
- Good communication with internal and external clients, both written and verbal with our goal of providing excellent client service.
- Maintain, update and submit reports to senior management and supporting documentation for accounts extending credit terms.
- Perform other duties that may be assigned from time to time and at the discretion of Management
Qualifications:
- Bachelor's Degree in Accounting or Business Management.
- 2 to 3 years experience accounting experience preferably in the insurance industry.
- Proficiency in Microsoft office, accounting software and other computer programs (Optima Accounting and Customer Relation Management (CRM). High level of accuracy and work ethic. Strong analytical and problem-solving skills and keen attention to detail and ability to multitask.
Requirements:
Skills:
(Not indicated)
