Step into a fast-growing, customer-first start-up on track to become Australia's largest commercial vehicle provider as a
Collections Officer. Backed by innovation and a strong commitment to convenience and reliability, the business delivers tailored commercial vehicle solutions to tradespeople, small businesses, and large enterprises. Play a key role within a rapidly expanding company, gaining recognition as a trusted industry partner.
The Opportunity
Support financial stability by managing end-to-end collections activities that strengthen cash flow and customer relationships within a fast-growing, customer-first organization. Contribute directly to engaging with clients, resolving accounts efficiently, and driving improved processes and continuous operational excellence.
Why join us
- Proudly Great Place to Work certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
Working as a Collections Officer here has been incredibly rewarding. I get to build genuine relationships with customers while helping them find practical solutions, which makes a real impact on both the business and our clients . - Collections Officer, ASW Philippines.
What You'll Do
- Manage accounts receivable and collections, proactively following up on overdue accounts and resolving disputes or complex cases.
- Handle a high volume of inbound and outbound collection calls, addressing billing enquiries and supporting appropriate payment arrangements.
- Manage an assigned portfolio of accounts to ensure timely, accurate, and effective debt recovery outcomes.
- Assess customer circumstances to determine suitable resolution strategies and payment support options.
- Escalate billing anomalies, disputes, or policy-related issues to ensure compliance with internal processes and guidelines.
- Maintain a strong understanding of debt collection and billing regulations, applying them consistently in day-to-day operations.
Key Criteria
- Minimum of 510 years experience in accounts receivable, with a strong focus on collections.
- Proven collections experience, specifically dealing with Australian customers.
- Solid knowledge of debt collection processes, strategies, and best practices.
- Excellent customer service and communication skills, with the ability to manage sensitive or complex conversations professionally.
- Familiarity with Xero Accounting Software and HubSpot is advantageous.
- High attention to detail with strong organizational and time management skills.
- Ability to work independently, manage competing priorities, and take initiative.
- Understanding of Australian privacy, data protection, and debt collection legislation.
Work setup
- Manila (BGC, Taguig): Australian hours (6 am3 pm PHT) with a hybrid setup 1 day a month
