Role Summary
Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support global portfolio.
Key Responsibilities
- Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred
- Manage assigned customer portfolios and aging buckets to achieve collection targets.
- Conduct collections through calls and emails and follow-up on payment commitments.
- Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
- Maintain accurate collection notes, customer correspondence and account status.
- Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
- Escalate critical accounts and disputes as per defined governance processes.
- Meet productivity, quality and SLA requirements while ensuring a positive customer experience.
Required Skills
- Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.
- Good understanding of AR aging, dunning processes and promise-to-pay management.
- Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
- Strong analytical skills, attention to detail and proficiency in MS office required.
- Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.
