Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
As a Collection Analyst, you'll be able to do the following tasks/function:
- Ensure Customer Payments are applied accurately and timely in accordance with Service Levels Agreements.
- Apply receipts to open balances and Rectify processing errors if needed.
- Download customer remittance details and ensure customer payments are applied based on it.
- Research any unidentified payment receipts and work with Cash Collectors to determine correct posting.
- Maintain a Daily Cash Receipt file to document the processing time for the cash applied payments.
- Respond to inquiries regarding payment status.
- Create and distribute monthly reports.
- Attend Monthly AR Meeting to discuss On-Account and Suspense Account payments together.
- Review and update Desktop Procedures (DTP)
Preferred Education
Bachelor's Degree
Skills Requirements
Required technical and professional expertise
- 1-2 years work experience
- Good understanding or working knowledge of general finance and various finance concepts and principles.
- Basic knowledge and understanding on credit, order to cash and collection terminologies.
- Intermediate knowledge and skills in MS Excel.
- Excellent written, oral and interpersonal communication skills.
- Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large scale ERP system is an advantage.
- Experience in monitoring customer account statuses and results regarding cash application, customer master data set up and maintenance, billing and order management.
Specific For Collections Analysts
- At least a year of accumulated experience in collection preferrably business to business collections (B2B).
- At least a year of accumulated experience in collections support (voice support) is required.
- At least a year of accumulated experience in disputes management is required.
- Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy and delivering against deadlines.
