Job Summary
We are looking for a detail-oriented Collections Specialist to manage a portfolio of B2B accounts and ensure timely collection of outstanding invoices. The ideal candidate has strong experience in collections or credit control, excellent English communication skills, and the ability to build positive relationships with clients while achieving collection targets.
Key Responsibilities
- Manage an assigned portfolio of B2B customer accounts and ensure timely collection of outstanding invoices.
- Contact clients via phone and email regarding overdue payments.
- Negotiate payment arrangements and resolve billing or payment-related concerns.
- Investigate and resolve unapplied or unallocated cash transactions.
- Maintain accurate collection notes and account updates in the collections system.
- Analyze customer accounts and identify appropriate collection actions.
- Escalate complex collection issues when necessary.
- Meet individual collection targets and service level agreements (SLAs).
- Collaborate with internal teams to resolve customer issues and improve collection processes.
- Maintain strong relationships with internal and external stakeholders.
Must-Have Skills
- B2B Collections / Credit Control experience
- Accounts Receivable (AR) experience
- Excellent verbal and written English communication
- Customer service and negotiation skills
- Financial analysis and account reconciliation
- Dispute resolution
- MS Excel proficiency
- Time management and prioritization
- Stakeholder management
- Ability to work in a fast-paced environment
Qualifications
- At least 2–3 years of experience in B2B Collections, Credit Control, or Accounts Receivable.
- Experience communicating with English-speaking clients.
- Strong analytical and problem-solving skills.
- Experience using ERP or collections systems (e.g., Oracle Advanced Collections) is an advantage.
- Willing to work mid-shift or night shift.
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field is preferred.
