Co-Working Space Manager

About the Company

Uniholdings Inc. is the real estate and property holding arm of the Unioil Group, managing a diversified portfolio of approximately 1,000,000 square meters of land assets across the Philippines. The company's current activities span commercial leasing, industrial warehousing, and mixed-use property development, with a strategic mandate to unlock the full value of its land portfolio through disciplined asset management, development, and selective divestment.

Fuel the Future With Us

The Community Manager is the heart of Uniholdings coworking space — responsible for delivering a world-class member experience while driving the commercial, operational, and people outcomes of the facility. This role owns the full lifecycle of the coworking space: from attracting and onboarding members, growing occupancy and revenue, and running seamless day-to-day operations, to building a vibrant, engaged community of freelancers, startups, and corporate clients. Beyond member-facing responsibilities, the Community Manager leads a multi-functional on-site team and holds a critical mandate to design, implement, and own Standard Operating Procedures across all facility functions — building the operational foundation that supports both excellence today and the future expansion of Uniholdings coworking portfolio.

How You'll Drive Success

Process Development & Management

• Design, write, and implement comprehensive SOPs for all coworking space functions — including front desk operations, housekeeping protocols, security procedures, member onboarding, space booking, and incident management
• Build and maintain an operational manual that serves as the source of truth for all on-site processes, service standards, and escalation paths
• Conduct scheduled SOP reviews (at minimum semi-annual) to incorporate operational learnings, regulatory updates, and management directives
• Train all direct reports on relevant SOPs; maintain training logs and certification records to ensure full team compliance
• Identify process gaps and inefficiencies across all touchpoints; lead continuous improvement initiatives to enhance both member experience and operational productivity
• Ensure all SOPs align with Uniholdings brand standards, health and safety requirements, and local regulatory obligations

Coworking Space Operations Management

• Oversee the day-to-day operations of the coworking facility, ensuring all spaces — hot desks, dedicated desks, private offices, meeting rooms, event spaces, and common areas — are maintained at the highest standard of readiness and cleanliness
• Manage space inventory, room booking systems, and seat allocation to maximize utilization and minimize conflicts
• Coordinate with facilities management, IT/tech support, and external vendors for maintenance, repairs, and preventive upkeep of all equipment, utilities, and amenities (internet, printing, pantry, AV, etc.)
• Enforce health, safety, and emergency response protocols; conduct regular audits and drills in coordination with security personnel
• Manage vendor relationships and service level agreements (SLAs) for cleaning, security, utilities, and other contracted services
• Prepare and submit daily, weekly, and monthly operational reports — including space utilization rates, maintenance logs, incident reports, and member feedback summaries — to management
• Ensure timely renewal of permits, licenses, and compliance documentation relevant to the coworking facility

Membership Sales & Space Leasing

• Drive membership revenue by managing the full sales cycle — from inquiry handling, space tours, and proposal preparation to contract negotiation, closing, and move-in coordination
• Actively generate and nurture a pipeline of prospective members, including freelancers, startups, SMEs, and corporate accounts seeking satellite office solutions
• Manage all membership tiers (hot desk, flexi, dedicated desk, private office, virtual office, day passes) and ensure accurate pricing, contract documentation, and billing
• Handle membership renewals, upgrades, downgrades, and terminations in accordance with Uniholdings policies and service agreements
• Coordinate with the Finance team on monthly billing, collections, and payment reconciliation; proactively manage overdue accounts
• Track and analyze occupancy rates, conversion metrics, and revenue per available desk (RevPAD); recommend pricing adjustments and promotional strategies to optimize yield

Marketing & Community Engagement

• Develop and execute the coworking space's marketing and awareness plan, including digital presence (Google Business, social media, online coworking directories), on-site signage, and referral programs
• Plan, organize, and facilitate a regular calendar of community events — networking sessions, workshops, launch nights, member spotlights, and wellness activities — designed to foster engagement and attract new leads
• Manage the coworking space's social media accounts and online listings; create content that showcases the space, community, and member success stories
• Develop and maintain partnerships with local businesses, event organizers, startup ecosystems, and corporate partners to drive foot traffic and co-branded activations
• Gather member feedback through surveys, one-on-ones, and community forums; translate insights into improvements in service, space design, and programming
• Collaborate with Uniholdings central marketing team on brand campaigns, collateral production, and promotional strategies
• Monitor competitor coworking operators in the market; provide quarterly market intelligence reports covering pricing, occupancy benchmarks, and service offerings

People Management

• Directly lead, coach, and manage on-site staff across front desk, housekeeping, and security functions — setting clear performance expectations, conducting regular check-ins, and facilitating formal performance reviews
• Manage scheduling, shift coverage, attendance, and deployment of on-site personnel; coordinate with agency or contractor partners for outsourced headcount
• Identify skills gaps and recommend or deliver targeted training interventions, particularly on coworking-specific service standards, member-handling protocols, and SOP compliance
• Foster a positive, service-first team culture that reflects Uniholdings values; recognize and reward outstanding performance to build morale and retention
• Handle team concerns, coaching conversations, and disciplinary matters in coordination with the HR department; adhere to the company's Code of Discipline
• artner with HR Talent Acquisition for the recruitment, selection, and onboarding of new on-site hires

Financial & Administrative Oversight

• Manage the coworking space's operating budget; monitor actual versus plan variances monthly and implement corrective actions as needed
• Review and approve operational expenditures within authorized limits; prepare cost justifications and capital expenditure requests for management approval
• Ensure accuracy and completeness of all member contracts, lease agreements, billing records, and collections documentation
• repare monthly management reports covering membership count and churn, space utilization, collections performance, NPS/CSAT, event highlights, and operational issues
• Maintain organized records of permits, insurance certificates, vendor contracts, and regulatory filings for the facility

The Expertise You Bring

Education

• Bachelor's degree in Business Administration, Hospitality Management, Property/Real Estate Management, Marketing, or a related field

Experience

• At least 2 years of managerial or team management experience, with direct accountability for service quality and people performance
• Proven track record in membership sales, space leasing, or B2B account management is a strong advantage
• Experience in designing and documenting SOPs, operational manuals, or service standards is highly preferred

Skills & Competencies

• Highly organized and detail-oriented; able to juggle concurrent operational, commercial, and people priorities without dropping the ball
• Proficiency in MS Office Suite; familiarity with coworking management platforms (e.g., OfficeRnD, Nexudus, Cobot) or property management software is an advantage
• Creative and resourceful in designing community programming, marketing activations, and member engagement initiatives
• Analytical mindset; comfortable working with occupancy dashboards, revenue data, and member satisfaction metrics
• High integrity, professionalism, and discretion in handling member information and confidential business matters

Why Uniholdings

• Competitive salary and benefits package
• Career development and promotion opportunities within a growing company
• Collaborative and supportive work environment