JOB DESCRIPTION
I. PURPOSE
The Cloud Systems Administrator is a senior technical role responsible for designing, governing, and optimizing enterprise cloud operations across multi-cloud environments. This position ensures compliance, security, and operational excellence by leading advanced troubleshooting, automation, and architecture-level decisions. The role involves collaboration with cross-functional teams, providing executive-level advisories, and driving continuous improvement initiatives.
II. DUTIES AND RESPONSIBILITIES
- Conduct and oversee asset audits to ensure compliance with organizational and regulatory standards
- Review and assess provider vulnerability management policies and recommend secure baselines such as CIS Benchmarks
- Approve remediation strategies for complex, multi-tenant, and hybrid environments while advising on emerging risk trends
- Define enterprise event management strategies, including correlation, monitoring policies, and observability standards
- Architect integrations across ITSM, SIEM, and AIOps platforms and implement AI-driven anomaly detection
- Design and approve event response automation frameworks and telemetry standards across multi-cloud environments
- Contribute to incident postmortems, produce detailed RCA documentation, and recommend resilience improvements
- Provide advisory support during critical incidents and guide service recovery efforts
- Define and automate service request workflows, service catalog designs, and orchestration integrations
- Enhance self-service capabilities and review non-standard request templates for approval
- Establish change management frameworks, including models, classifications, and templates
- Review and approve high-risk or complex changes, ensuring proper risk mitigation, testing, and rollback strategies
- Lead cross-functional problem management reviews and perform advanced trend and root cause analysis
- Recommend architectural improvements and implement proactive issue detection and auto-remediation strategies
- Define patch management strategies, evaluate automation tools, and approve deployment frameworks and schedules
- Perform periodic reviews of patch policies and drive continuous improvement initiatives
- Prepare and deliver incident, operations, and emergency change reports for stakeholders and leadership
III. QUALIFICATIONS
A. Minimum Education
- Bachelor's degree in Computer Science, Information Technology, or related fields
B. Minimum Experience/Training
- 7+ years in cloud operations, with at least 3 years in a senior or L3 role.
- Hands-on experience with Azure, AWS, and hybrid cloud environments.
- Experience managing people
- Strong background in ITSM, SIEM, and AIOps integrations.
- Proven expertise in compliance frameworks (CIS, NIST, ISO 27001).
Preferred certifications:
- Microsoft Certified: Azure Solutions Architect Expert
- AWS Certified Solutions Architect – Professional
- Certified Kubernetes Administrator (CKA)
- CISSP or equivalent security certification.
C. Competency
- Advanced troubleshooting and RCA skills.
- Strong analytical and optimization mindset.
- Advanced knowledge of cloud architecture, automation, and orchestration tools.
- Proficiency in scripting (PowerShell, Python) and Infrastructure as Code (Terraform, ARM).
- Deep understanding of vulnerability management, patching strategies, and security hardening.
- Familiarity with observability platforms and predictive analytics.
- Collaboration with cross-functional teams and governance.
- Excellent communication and documentation skills.
IV. WORKING CONDITIONS
May require working beyond normal business hours, including weekends and holidays to meet project deadlines or address urgent client issues.
