Cloud System Engineer

Work Schedule : Mid shift (4PM-12AM)

Work Set-up : Hybrid (WFH - 1x RTO per month)

Role Summary

The Infrastructure Performance Consultant provides specialized consultancy services to InterAction customers to diagnose, troubleshoot, and resolve performance issues that may be related to customer-managed infrastructure.

This role operates at the intersection of Product, Support, Professional Services, and Customer IT teams, helping clients:

●     Assessment and advisory against established LN architecture standards

●     Identification of infrastructure deviations impacting performance

·       Collaboration with internal teams for tailored client recommendations

●     Implement preventative infrastructure best practices

●     Improve system reliability, scalability, and adoption

Initially established as a part-time role, this position will validate demand, define service offerings, and contribute to the creation of a full-time Professional Services consultancy function focused on infrastructure performance optimization.

This role is critical to driving customer value realization, protecting product reputation, and enabling long-term adoption of InterAction.

Required Experience & Qualifications

Technical Expertise

●     Strong experience with:

●     Microsoft Azure (IaaS, PaaS)

●     Reverse proxies and authentication flows

●     WAF configuration impacts

●     Load balancing concepts

●     Networking fundamentals (DNS, CIDR, routing, TLS)

●     IIS / Web servers

●     SQL Server performance fundamentals

●     Experience diagnosing performance issues across:

●     Application layer

●     Infrastructure layer

●     Network layer

Professional Experience

●     7+ years in one or more of:

●     Infrastructure Architecture

●     Enterprise Systems Engineering

●     Performance Engineering

●     Technical Consulting

●     Escalation Support (L3/L4)

●     Experience working with enterprise IT departments.

●     Experience delivering root cause analysis to customers.