Who We Are
GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.
The Opportunity
We are seeking a detail-oriented and reliable Cloud Support Specialist to serve as a critical defender of our customer experience and system integrity. In this role, you will be the primary troubleshooter for cloud-based system issues, utilizing secure administrative access to resolve account discrepancies and platform errors. This isn't just a basic support role; it requires a high level of discretion, technical intuition, and the ability to manage complex workflows within proprietary tools. If you are a professional who prides yourself on high accountability and can stay organized while managing multiple sensitive tasks, we want you on our team.
What Your Day-to-Day Will Look Like
- System Monitoring & Resolution: Utilize secure administrative access to the Cloud Dashboard to monitor, identify, and resolve technical system-related issues.
- Account Troubleshooting: Resolve customer login and authentication problems across multiple platforms by verifying and updating sensitive account information.
- Access Management: Modify customer credentials, such as email addresses, and initiate critical activation or verification sequences.
- Communication Management: Handle all customer-facing resolutions and ticket updates within Gorgias, ensuring professional and clear documentation.
- Omnichannel Support: Provide basic online chat coverage for Tier 1 issues and manage customer phone calls during peak seasons or for complex escalations.
- Security & Escalation: Maintain strict confidentiality standards for sensitive login credentials and promptly escalate impaired platform functionality to the engineering team.
- Workflow Tracking: Manage pending updates that require follow-up after processing delays, ensuring no customer issue is left unresolved.
What You Bring
- Technical Aptitude: Experience working with administrative dashboards, cloud-based systems, and secure authentication protocols.
- CRM Proficiency: Experience in customer support environments using tools like Gorgias for email and chat management.
- Multitasking Excellence: Strong time-management skills with the ability to handle multiple simultaneous support workflows.
- Security Mindset: A deep commitment to following security protocols and handling sensitive proprietary information with total discretion.
- Problem-Solving Skills: Sharp attention to detail and the ability to troubleshoot web-platform issues independently.
- Effective Communication: Strong written and verbal skills for coordinating internal escalations and providing empathetic customer support.
Bonus Points if:
- You have previous experience specifically in account administration or technical cloud services.
- You have a proven track record of managing phone-based customer escalations.
- You have experience navigating complex authentication issues across diverse web platforms.
Salary Range: $4-5per hour (Final offer based on skills and experience matched to role requirements)
What We Offer
At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything - and that starts with how we take care of you.
We support your life inside and outside of work with a comprehensive benefits package:
- Fully Remote: 100% Remote work environment, never fight traffic again
- Health Coverage: HMO or Healthcare Stipend (depending on location)
- Time to Recharge: 7 Paid Holidays and 6 PTO days/year
- Family First: Dedicated Maternity and Paternity Leaves
We offer additional incentives for go-getters and proven performers!
- $25 monthly perfect attendance bonus
- Performance bonus
- Anniversary bonus ($100 at 1 year; $200 at 2 years)
- Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client
Your Application Roadmap
You've applied, now let's get to work. Here's the play-by-play:
- Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
- Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
- Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
- Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine - it's the final step for many of our roles!
Depending on the client, there are sometimes 2 additional steps:
- Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
- Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game - this is your last chance to make a great first impression!
Join our 100% remote global team today, and grow with GrowthAssistant!
GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.
