Advance Enterprise Technology as a Cloud Support Engineer
Bring your cloud support expertise into a role that goes beyond troubleshooting and into real operational impact. As a Cloud Support Engineer, you will manage escalated end-user issues across L1, L2, and L3 environments while supporting Microsoft 365, identity access, endpoint management, networking, and cloud infrastructure. Your work will directly strengthen business continuity, security, and service reliability for a growing UK technology provider delivering modern digital solutions. This is a long-term international career opportunity with Emapta, built for top 1% IT professionals who thrive in technically mature, high-performance environments.
Job Overview
- Employment type: Full-time
- Shift: Mid Shift, Weekends Off
- Salary: Earn up to PHP75,000
- Work setup: Onsite, Makati
Qualifications
- 3-5 years of IT support experience, including L1, L2, and L3 end-user support in roles such as IT Support Engineer, Tier 2 Support, or Service Desk Analyst
- Strong cloud configuration expertise with hands-on experience supporting Microsoft 365 and cloud-based platforms
- Solid knowledge of authentication and access management, including Entra ID, MFA, and Conditional Access
- Experience with Intune or similar endpoint management tools
- Strong networking knowledge, including DNS, DHCP, VLANs, and firewall troubleshooting
- Strong understanding of system, application, and technology interactions
- Excellent troubleshooting, documentation, and problem-solving skills, with the ability to work independently and take ownership
- MSP experience highly preferred; exposure supporting UK, US, or AU clients is an advantage
Responsibilities
- Provide end-user support for Microsoft 365 and cloud applications, troubleshooting across endpoint, network, identity, and application layers
- Manage user access, identity concerns, and endpoint platforms such as Intune
- Diagnose and resolve networking issues involving DNS, DHCP, VLANs, and firewall rules
- Investigate incidents, perform root cause analysis, and implement long-term solutions
- Own incidents from intake to full resolution with clear documentation, escalating advanced issues to Tier 3 teams or third-party vendors when needed
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- Mid shift schedule
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati)
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
