We are looking for a Salesforce Certified Application Specialist to handle development and support for customized solutions built on Salesforce technologies. This role involves troubleshooting complex issues, collaborating with integration teams, and ensuring smooth operations across Salesforce and connected systems. The ideal candidate will have strong technical expertise in Salesforce, integration technologies, and modern development frameworks, along with experience in cloud hosting and DevOps practices.
Key Responsibilities
- Development and support for customized solutions on Salesforce technologies.
- Collaborate with Salesforce and other system teams for end-to-end integration support.
- Troubleshoot incidents, perform root cause analysis, and resolve issues within SLA.
- Execute configuration changes, data updates, and minor enhancements as per service requests.
- Maintain documentation, SOPs, and support knowledge base for recurring issues.
- Participate in release management, deployments, and environment refresh activities.
Ensure compliance with ITIL processes (Incident, Problem, Change, Service Request Management).
Required Technical Expertise
- Salesforce & Integration Skills:
- Experience with Salesforce Clouds (Sales, Service, Marketing).
- Strong understanding of Salesforce architecture and customization.
- Knowledge of security best practices for APIs and cloud hosting.
- Experience with Mulesoft development/support, incident management, and monitoring tools.
- Additional Technologies:
- Hands-on experience with Node.js, Drupal, and Flutterflow for portal and integration work.
- Cloud Platforms:
- Experience with AWS Cloud for hosting and integration components.
- ITSM & DevOps:
- Familiarity with ITSM tools (ServiceNow, OneHub) and incident management processes.
- Exposure to CI/CD pipelines, monitoring, and automation practices.
Soft Skills:
- Excellent communication, stakeholder management, and problem-solving abilities.
- Ability to work under pressure and manage multiple priorities effectively.
Qualifications & Certifications
- Education: Bachelor's degree in Computer Science, IT, or related field.
- Experience: 58 years in Salesforce application support and integration roles.
- Certifications: Preferred: Salesforce Administrator, Salesforce Developer Certification, Mulesoft Certified Developer, ITIL Foundation.
- Willing to work on a Hybrid set up (3x per week) on site; Dayshift.
- Location is in Ortigas, Pasig City.
- Local hiring only.
