Cloud Ops Engineering Lead

The Manager, Cloud Operations will provide day to day support to all AIA business

units using AIA's Azure public cloud platform including but not limited to incident-,

change-, request- and problem management. This role focuses on leveraging azure

services administration tasks and optimize cloud infrastructure, ensuring high

availability, scalability, and security.

Roles and Responsibilities

Responsibilities include, but are not limited to, the following:

• Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, policy governance.

• Analyze existing operational standards, processes, and/or governance to identify and implement improvements.

• Develop infrastructure as code leveraging cloud native tooling to ensure automated and consistent platform deployments.

• Support cloud adoption of applications as they are being transformed and/or modernized.

• Troubleshoot and resolve cloud-related issues and Collaborate with IT and

on-call rotation to address and resolve technical escalations.

stakeholders.

• Provide technical support and guidance.

Financial Measures:

• Optimize cloud support costs through efficient resource management

and automation.

Non-Financial Measures:

• Achieve high availability and reliability targets for cloud services.

• Ensure timely resolution of cloud infrastructure issues and incidents.

• Maintain compliance with security and regulatory requirements.

Requirements

Internal & External

• Communicate effectively with stakeholders, including architecture teams,

security teams, other operational teams and senior management.

• Provide regular updates on cloud operations performance, issues, and

improvements.

• Collaborate with external vendors and service providers to ensure the

delivery of high-quality cloud services.

• Excellent command of spoken and written English to facilitate clear and

concise communication.

Minimum Job Requirements:

Experience:

• 5+ years relevant experience in Cloud Engineering / Support role

• Excellent understanding and proven experience in Public Cloud

implementation, workload migration and operational support in a multisite enterprise environment

• Relevant professional certifications (Azure, AWS, ITIL etc)

• Practical experience of supporting Enterprise Public Cloud Services and automation

• Experience within a decentralized organization, preferably within the Group unit.

• Sound understanding of IT operating model design and best practices.

• Experience in top tier multinational corporation will be an advantage.

• Liaise with service providers to ensure that operational processes (backup, patching, provisioning, monitoring) for service follow-up and incident management.

• Understanding of Infrastructure-As-Code configuration management tooling (at least one of the following – Terraform, Ansible, Chef/Puppet)

Skills:

• Strong problem-solving and analytical skills.

• Excellent communication and collaboration skills.

• Ability to work in a fast-paced and dynamic environment.

Comprehensive skills in at least two of following areas:

• Operating systems: Windows / Linux

• PaaS services (preferable Azure / AWS)

• Middleware: IIS / Websphere / Apache / Tomcat

• Databases: Azure SQL Database / Oracle database / SQL Server

• Scripting and containers: Powershell, Azure cmd line, YAML, Containers

/ AKS, etc.