Job Description

Key Responsibilities

Provide technical support for cloud platform products, including usage consultation, configuration guidance, issue resolution, and daily maintenance.
Monitor and inspect cloud platform systems to identify potential operational risks and ensure system stability.
Troubleshoot and coordinate resources to quickly identify and resolve production incidents and restore normal platform operations.
Perform regular cloud platform and resource health checks, including monitoring key capacity indicators and identifying potential risks in advance.
Manage monitoring alerts by analyzing alert information, classifying issues, and following incident and problem management procedures.
Implement cloud platform configuration changes, software updates, patches, and other approved changes in accordance with change management procedures.
Perform regular backup checks and verify the effectiveness of backup tasks.
Collect customer requirements and feedback based on project operations and provide appropriate follow-up.
Maintain and regularly update O&M manuals, including incident, problem, fault-handling procedures, and emergency response plans.
Prepare and provide regular O&M service reports covering platform operations, risks, and recommended optimization areas.
Support cloud platform business testing and go-live activities.
Cooperate with the customer in preparing and implementing cloud platform change plans.
Communicate with development, product, and cloud service provider teams to facilitate issue resolution and effective use of the cloud platform.

Qualifications

Education & Experience

Diploma, Bachelor's degree, or above in Computer Science, Software Engineering, Network Engineering, Information Security, or a related field.
At least 3 years of cloud operations and maintenance experience.
Experience in cloud platform operations and maintenance is preferred.
Familiarity with enterprise-level IT operations and maintenance processes and standards.
Must be able to pass an interview conducted by the Alibaba Cloud vendor O&M manager, or hold an applicable O&M L3 certification.
Must be able to communicate proficiently in English.
Must hold a valid work visa.

Technical Skills

Experience operating and configuring Alibaba Cloud core products such as:

ECS
RDS
SLB
Redis
OSS

Knowledge of cloud resource monitoring, scaling, troubleshooting, and cost optimization.
Strong knowledge of Linux systems, particularly CentOS/Ubuntu.
Familiarity with Shell scripting.
Experience with Docker container technology.
Understanding of Kubernetes (K8s) architecture and principles, with the ability to perform cluster deployment, monitoring, troubleshooting, and resource scheduling optimization.
Familiarity with monitoring and logging tools such as:

Prometheus
Grafana
Zabbix
ELK

Knowledge of cloud platform security configuration, including security groups, firewalls, and vulnerability scanning.
Understanding of data backup and disaster recovery strategies.
Understanding of TCP/IP, VLAN, OSPF, and related networking technologies.
Familiarity with the daily maintenance of technologies/products such as Nginx and MySQL.