Cloud Infrastracture

GECO Asia is a leading technology consulting and IT talent solutions provider, helping organizations accelerate digital transformation through innovative technology services and exceptional talent. We partner with global enterprises across various industries to deliver scalable, reliable, and future-ready solutions. At GECO, we foster a culture of collaboration, continuous learning, and innovation, empowering our employees to grow while making a meaningful impact on our clients success.

Location: Manila, Philippines
Work Setup: Hybrid (2 days per week onsite)
Shift Schedule: US Hours (8:00 AM – 6:00 PM ET)

We are seeking an experienced Technology Support Engineer to support and maintain critical enterprise business systems and cloud infrastructure. In this role, you will be responsible for resolving incidents and problems, ensuring system stability, optimizing content management platforms, and collaborating with cross-functional teams to deliver reliable IT services.

The ideal candidate has strong expertise in Cloud Infrastructure, experience supporting Alfresco or Mobius platforms, and a solid background in incident and problem management within enterprise environments.

• Resolve incidents and problems across various business system components to ensure operational stability and service availability.
• Collaborate with vendors, service management teams, and technical stakeholders to analyze, troubleshoot, and resolve complex technical issues.
• Create and manage Requests for Change (RFCs) following change management processes.
• Monitor system performance, identify areas for improvement, and implement optimization initiatives.
• Support and optimize Alfresco or Mobius platforms, including repository management, content archiving, and retrieval.
• Update and maintain technical documentation and knowledge base articles to improve troubleshooting efficiency.
• Work closely with business stakeholders and technical teams to ensure project alignment and operational excellence.
• Facilitate knowledge-sharing and training sessions to enhance team capabilities.
• Participate in root cause analysis and implement preventive measures to minimize recurring issues.
• Contribute to continuous improvement initiatives that enhance system reliability, performance, and user experience.
• Serve as a Subject Matter Expert (SME) for cloud infrastructure and content management platforms.
  
  

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 5 years of experience supporting Cloud Infrastructure in an enterprise environment.
• Hands-on experience with Alfresco or Mobius platform optimization, including:
  • Repository management
  • Content archiving
  • Content retrieval
    
    
• Strong knowledge of incident, problem, and change management processes.
• Experience working with cloud platforms such as AWS or Microsoft Azure.
• Experience supporting Linux environments.
• Excellent troubleshooting and analytical skills.
• Strong communication skills with the ability to collaborate effectively with technical and business stakeholders.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
  
  

• Experience with enterprise content management (ECM) solutions.
• ITIL Foundation or other IT service management certifications.
• Experience working in hybrid cloud environments.
• Familiarity with monitoring and automation tools.
• Experience supporting global teams and US-based operations.
  
  

• Work with leading global organizations on enterprise-scale technology projects.
• Hybrid work environment promoting flexibility and collaboration.
• Competitive compensation and comprehensive benefits.
• Opportunities for professional growth, certifications, and continuous learning.
• Collaborative, inclusive, and innovation-driven culture.
• Exposure to modern cloud technologies and enterprise platforms.