Cloud Engineer

KEY ACCOUTABILITIES:

-To ensure cloud resources are available, secure and operating as expected

-To deliver and maintain day-to-day operation of Cloud Environments for all strategic, transition and transformation programs

-To execute ITIL best practice principles across multiple concurrent release streams in a fast-paced changing environment which align seamlessly with the production release process

-To contribute to a culture of delivery innovation and accoutability

-To respond to basic incidents, alerts, and service requests within agreed SLA

-To maintain accurate records of cloud resources, technologies and processes

KEY RESPONSIBILITIES:

Environment Management

-Monitor cloud environment health, performance, and security, ensuring optimal operation

-Plan, coordinate, and execute upgrades, releases, and project deployments with minimal business disruption

-Support incident management, escalation, and documentation of solutions.

-Maintain comprehensive documentation and knowledge bases for operational consistency.

-Coordinate all operational activities/changes relating to IT infrastructure, including Application Server & Databases

-Support routine maintenance, patching, backups, and health checks to ensure environment stability

-Perform Gap Analysis of existing environment against the standards defined by AXA architects

-Plan, coordinate, and execute upgrades, releases, and project deployments with minimal business disruption.

-Develop and maintain standard operating procedures for environment preparation, execution, and post-usage activities.

-Implement security, compliance, and governance measures in line with organizational policies.

-Contribute to capacity planning and resource management to align with business needs.

Cloud Operations

-Assist in deploying, configuring, and provisioning Azure and AWS cloud resources in prod & non-production environments.

Provisioning Services

Tooling and Compliance

Network Services

Administration

-Troubleshoot and resolve both common and complex issues, performing root cause analysis when needed.

-Optimize cloud resources for performance, cost-efficiency, and scalability.

-Manage user access, permissions, and security configurations adhering to best practices.

-Keep abreast of emerging cloud technologies, market trends, and best practices for provisioning and releases.

-Collaborate with project teams to uderstand technical requirements and support during environment setup.

EXPERIENCE & QUALIFICATIONS:

-Bachelor's degree in Computer Science, Information Technology, or related field

-At least 3 years System Administration and hand-on experience operating AWS and/or Azure Platform.

-Uderstanding of cloud computing concepts and services (e.g., IaaS, PaaS, SaaS)

-Basic experience managing operating systems such as Linux and Windows, including installation, configuration, and troubleshooting

-Uderstanding of IP addressing, DNS, VPNs, firewalls, and network security principles

-Experience with scripting languages like Bash, PowerShell, or Python to automate tasks and manage resources

-Providing technical support, diagnosing issues, and resolving system or application problems

-Basic familiarity with databases and data management

-Technical uderstanding of software development lifecycles, IT Architecture and Cloud IT Strategy

Skills and Behaviours

-Able to manage partners and suppliers, guiding towards technology vision

-Excellent verbal, written commuication and presentation skills, able to influence Delivery and Operations stakeholders

-Self-driven and proactive

-Strong problem-solving and commuication skills

-Role model AXA values: Attentive, Reliable, Adaptable

-Able to work with diverse populations, with cultural sensitivity and agility

Certifications

-Entry-level certifications such as AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fudamentals (mandatory)

-ITIL Certified v3/v4 (optionalbut advantageous)