About the Role
As a Contact Center Architect, you'll lead the design and delivery of conversational and cloud-native solutions. This is a hands-on architecture role—you won't just design, you'll build, guide teams, and ensure everything scales the way it should.
Key Responsibilities
- Design and develop solution blueprints for Conversational AI, IVR, chatbot, and web chat platforms
- Lead hands-on development and technical implementation
- Integrate voice and digital channels with backend systems, APIs, and analytics platforms
- Architect and manage API integrations across internal and external systems
- Collaborate with developers, UX teams, business stakeholders, and product teams
- Work closely with cloud teams (AWS, Azure, GCP) to ensure secure and scalable deployments
- Translate business and integration requirements into technical solutions
Must-Have Qualifications
- Proven experience in Conversational AI, IVR, and chatbot solutions
- Strong expertise in cloud platforms (AWS, Azure, or GCP)
- Hands-on experience with API design and integrations
- Experience leading technical design discussions and architecture decisions
- Strong experience working with cross-functional teams
- At least 5 years of experience in an Architect role
Good-to-Have
- Experience with cloud-native application architecture
- Exposure to analytics platforms and customer interaction data
Why Join Us
- Work on real-world, high-impact customer experience systems
- Own architecture decisions end-to-end
- Collaborate with strong cross-functional teams
- Opportunity to shape scalable, enterprise-grade platforms
