Become part of a respected global healthcare services organization with decades of expertise in independent medical evaluations, peer reviews, and regulatory compliance solutions.
The Opportunity
Take on a vital role supporting healthcare operations by coordinating workflows, maintaining quality standards, and ensuring the accurate and timely delivery of client reports.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
Working for the best client and loving what you do makes everything enjoyable at work. - Senior Broker, ASW Philippines.
What You'll Do
- Process client submissions and ensure accurate documentation for clinical review.
- Manage high-volume client communications and provide report status updates.
- Coordinate with the Clinical QA team to track workflow and meet deadlines.
- Review reports for accuracy, quality, formatting, and compliance before delivery.
- Maintain documentation, records, trackers, and invoicing in line with company and regulatory requirements.
- Support operations by resolving report issues, escalating concerns, and ensuring HIPAA compliance.
Key Criteria
- At least 2 years of administrative or clerical experience in a healthcare outsourcing environment.
- Comfortable handling high-volume phone calls, emails, and client communications.
- Proficient in Microsoft Office (Word, Excel, and Outlook); knowledge of HIPAA is an advantage.
- Strong English communication skills with excellent attention to detail.
- Able to prioritize tasks, manage time effectively, and thrive in a fast-paced environment.
Work setup:
- Manila (BGC, Taguig): US Eastern Time of 8:30am to 5:30pm (8:30pm – 5:30am PHT) with a full onsite work arrangement.
