Clinic Manager

International SOS are looking for a Clinic Manager to join our team in Manila, Philippines

What you will do

• Lead the day-to-day operation of a multi-service medical center delivering primary care, dental, physiotherapy, vaccination and diagnostic services.
• Manage patient flow, appointments, walk-in triage and waiting times to deliver an efficient, patient-focused service.
• Lead clinic operations in line with established SOPs, service standards and SLAs, using operational data to identify and drive corrective actions.
• Coordinate staff rosters, leave and back-up coverage to maintain effective service delivery.
• Champion quality and compliance, including QMS, infection control, internal audits, incident and complaint management, and regulatory requirements.
• Maintain emergency readiness by coordinating response teams, equipment, drills and business continuity arrangements.
• Oversee inventory, cold-chain processes, procurement, equipment maintenance, EMR availability, data privacy and accurate clinical records.
• Support occupational health and safety requirements, including training, hazard reporting, incident investigation and safety inspections.

What you'll bring

• At least five years of clinic management experience, ideally gained within primary care, corporate healthcare or a multi-specialty outpatient environment.
• Strong practical knowledge of outpatient clinic operations, patient flow, workforce rostering and service delivery.
• Experience managing SLAs and KPIs, with capability in budgeting and inventory control.
• The ability to lead and develop multidisciplinary teams, delegate effectively and organize resources against operational priorities.
• Strong stakeholder management and communication skills, with the ability to build effective working relationships across clinical and operational teams.
• A practical, solutions-focused approach combined with sound judgment, integrity and a strong commitment to patient confidentiality.

Your Qualifications & Skills

• Graduate of a reputable school, with Nursing, Allied Health or Healthcare Administration preferred.
• Valid BLS certification.
• Administrative training and good working knowledge of Microsoft Office.
• Proficiency with EMR systems.
• Knowledge of relevant healthcare licensing, regulatory and quality requirements, including DOH, DOLE, FDA and ISO standards.
• Clear written and spoken English is essential; Filipino and other languages are an advantage.

Why join International SOS

International SOS delivers medical services with a strong focus on operational standards, quality, safety and effective clinical delivery. In this role, you will bring those disciplines together to manage an integrated, digitally enabled primary-care environment for a leading organization.

This is an opportunity to take broad operational responsibility across patient experience, multidisciplinary service delivery, quality, emergency preparedness, compliance and occupational health and safety. Your leadership will directly influence the consistency, readiness and quality of day-to-day healthcare services