Client Support Specialist

Client Support Specialist for a Financial Account

: ,000 + % (TELUS VERTIS NORTH)

We are looking for a Client Support Specialist to assist U.S. banking clients with account inquiries, transactions, payments, card services, digital banking, and other banking needs.

:

-3+ years of contact center or client service experience supporting U.S. clients

Strong knowledge of U.S. banking products and services

-Excellent communication, problem-solving, and customer service skills

-Experience with CRM and call-handling systems

-Ability to work in a fast-paced, high-volume, compliance-driven environment

-Strong attention to detail and ability to handle multiple systems

-Willingness to work on-site with flexible Monday–Saturday shifts.

Other skill set:

Initiating and submitting non-fraud disputes on CRS

Declined Transactions Inquiries

Transaction Inquiry

Balance Inquiry

Payment Inquiry

Online/ Mobile Banking/Zelle/Bill Pay technical support

Activate Card

Updating Contact Info

PIN Resets

Monetary Movements

CD Renewals

CD Closures