Client Support Specialist

JOB DESCRIPTION:

The Client Support Specialist is responsible for delivering high-quality Level 1 (L1) technical and operational support services, ensuring the highest level of participant satisfaction across all touch points. This role requires a comprehensive understanding of BancNet systems, products, and services to effectively address client needs and resolve issues promptly.

In addi on to technical and operational expertise, the role emphasizes building and nurturing strong relationships with internal teams and external stakeholders. The Specialist serves a key liaison, promoting seamless communication and collaboration to support service excellence and continuous improvement.

QUALIFICATIONS:

• Must be a graduate of any Business, Information Technology or related discipline.
• At least 3-5 years experience in the field of client support services
• Client Relationship Management: Ability to build trust and maintain strong participant
• partnerships.
• Complaint & Case Handling: Skilled in managing inquiries and escalations with SLA focus.
• Service Communication: Delivers the message clearly
• Client Relationship Management: Ability to build trust and maintain strong participant partnerships.
• Complaint & Case Handling: Skilled in managing inquiries and escalations with SLA focus.
• Service Communication: Delivers the message clearly
• Process Improvement & Analytics: Uses data and root cause analysis to drive efficiency.
• Audit & Compliance: Ensures audit readiness and governance discipline.

Data Collection and Privacy Statement

In accordance with the Data Privacy Act of 2012, submission of your application constitutes your consent to the collection, use, processing, storage and endorsement of your personal information to clients, prospective employers or partner organizations solely for recruitment, evaluation, placement and other legitimate employment-related purposes.

All personal data obtained shall be treated with strict confidentiality and safeguarded through appropriate organizational, physical and technical security measures. Access to such information shall be limited to authorized personnel directly involved in the recruitment and client endorsement process and shall not be disclosed to unauthorized parties, except as may be required by law.

By submitting your application, you further represent that all information provided is true and accurate and authorize the retention of your application records for current and future employment opportunities, unless otherwise requested in writing.