Client Support

The Client Support position at UNIS Logistics Company in Davao acts as a pivotal link between clients and operational teams, ensuring the facilitation of seamless logistics operations. The core objective of this role is to drive client satisfaction by delivering an integrated and smooth supply chain experience, anchoring it within the company's broader service mandate and interacting closely with both clients and internal logistics personnel.

Responsibilities:

Respond to customer inquiries through phone, email, chat, or ticketing systems in a timely and professional manner.

Provide accurate information about products, services, policies, and procedures.

Assist customers in troubleshooting issues and guide them through step-by-step solutions.

Escalate complex or unresolved concerns to the appropriate department or supervisor when necessary.

Maintain detailed and accurate records of customer interactions and resolutions.

Ensure high levels of customer satisfaction by delivering friendly, empathetic, and quality support.

Follow established workflows, guidelines, and performance metrics.

Coordinate with internal teams (technical, billing, operations, etc.) to ensure customer issues are resolved efficiently.

Identify recurring issues or areas for process improvement and report them to management.

Manage multiple customer inquiries simultaneously while maintaining professionalism and accuracy.

Stay updated on product updates, new features, and company policies to provide reliable support.

Uphold confidentiality, data privacy, and security standards at all times.