Who We Are
GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.
The Opportunity
We are seeking a highly empathetic and detail-oriented Client Support Coordinator to join our mission in delivering seamless care experiences. In this critical, fully client-facing role, you will be the primary point of contact for clients navigating their mental health journey.
This isn't just a typical support role; it requires a unique blend of emotional intelligence, high-volume multitasking, and professional poise. You will manage a dynamic flow of interactions across email, live chat, and phone, ensuring every client feels heard, supported, and accurately guided through their workflow and scheduling needs. If you thrive in fast-paced environments and are passionate about human-centric service, you'll fit right in.
What Your Day-to-Day Will Look Like
- Omnichannel Support: Provide high-touch client assistance via email, live chat, and professional phone calls.
- Journey Management: Help clients navigate account concerns, scheduling support, and specific workflow inquiries with clarity and care.
- Sensitive Problem Solving: Handle escalated or sensitive client interactions with a high level of professionalism and empathy.
- System Investigation: Use internal platforms and CRMs to investigate concerns and provide accurate, documented resolutions.
- Channel Prioritization: Simultaneously manage multiple support channels while maintaining a high standard of responsiveness.
- Collaborative Escalation: Identify and escalate recurring trends or workflow blockers to cross-functional internal teams.
- Operational Continuity: Follow established SOPs and communication standards to ensure team efficiency and timely resolution of all requests.
- Documentation: Maintain meticulous records of client updates and follow-ups within the support ecosystem.
What You Bring
- Experience: 2+ years in customer support, client services, or call center environments with a strong focus on professional phone support.
- Communication: Exceptional verbal and written English skills; you can convey complex information with warmth and clarity.
- Emotional Intelligence: High level of empathy and the ability to remain calm and professional under pressure.
- Technical Savvy: Proficiency in Zendesk (or similar CRM/ticketing platforms) and the ability to navigate multiple tools like Slack and Google Workspace.
- Multitasking Mastery: Proven ability to manage competing workflows and multiple communication channels at once.
- Problem-Solving: Strong investigative skills with a focus on detail and thorough follow-through.
- Reliability: A high degree of accountability and the ability to work PST hours consistently.
Bonus Points if:
- You have experience supporting clients specifically in healthcare or mental health environments.
- You are familiar with HIPAA compliance standards.
- You have a track record of handling high-stakes escalated client situations.
- You have experience working within a fully remote global support team.
- You are proactive in identifying operational improvements based on client feedback trends.
Salary Range: $5-6 per hour (Final offer based on skills and experience matched to role requirements)
What We Offer
At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything - and that starts with how we take care of you.
We support your life inside and outside of work with a comprehensive benefits package:
- Fully Remote: 100% Remote work environment, never fight traffic again
- Health Coverage: HMO or Healthcare Stipend (depending on location)
- Time to Recharge: 7 Paid Holidays and 6 PTO days/year
- Family First: Dedicated Maternity and Paternity Leaves
We offer additional incentives for go-getters and proven performers!
- $25 monthly perfect attendance bonus
- Performance bonus
- Anniversary bonus ($100 at 1 year; $200 at 2 years)
- Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client
Your Application Roadmap
You've applied, now let's get to work. Here's the play-by-play:
- Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
- Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
- Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
- Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine - it's the final step for many of our roles!
Depending on the client, there are sometimes 2 additional steps:
- Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
- Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game - this is your last chance to make a great first impression!
Join our 100% remote global team today, and grow with GrowthAssistant!
GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.
