Client Success & Placement Manager

Role: Client Success & Placement Manager

We are seeking an experienced Client Success & Placement Manager to manage the client-facing side of a remote staffing company serving businesses throughout the United States.

This person will act as the main point of contact for clients throughout the hiring and placement process. The ideal candidate must have excellent spoken and written English, strong presentation skills, and previous experience working for a staffing, recruitment, outsourcing, or virtual-assistant company.

Key Responsibilities

* Serve as the primary point of contact for U.S.-based clients.

* Conduct client intake calls to understand each position, required experience, responsibilities, and preferred candidate profile.

* Coordinate with the internal recruitment team regarding client requirements and candidate sourcing.

* Review shortlisted candidates before presenting them to clients.

* Professionally present candidate profiles and explain why each candidate is a strong fit.

* Schedule and facilitate candidate interviews with clients.

* Lead interviews when needed and keep conversations organized and professional.

* Collect client feedback and communicate next steps to the recruitment team.

* Follow up with clients and move placements toward a hiring decision.

* Manage client onboarding after a candidate is selected.

* Prepare and send client agreements, service contracts, and other onboarding documents.

* Create and send invoices through QuickBooks and follow up on outstanding payments.

* Maintain regular communication with clients after placement.

* Address client questions, performance concerns, replacement requests, and service issues.

* Identify opportunities to place additional remote employees with existing clients.

* Maintain accurate client records, interview notes, placement updates, and follow-up tasks.

Requirements

* Previous experience in a staffing agency, recruitment company, outsourcing firm, or remote staffing/virtual-assistant company.

* Experience communicating directly with U.S.-based clients.

* Excellent spoken and written English with a polished, professional communication style.

* Strong experience conducting or facilitating client and candidate interviews.

* Comfortable presenting candidates and making professional recommendations.

* Strong client relationship, account management, and problem-solving skills.

* Highly organized and able to manage multiple open positions and client relationships.

* Experience preparing contracts, onboarding clients, and handling administrative follow-up.

• Working knowledge of QuickBooks invoicing and accounts receivable is strongly preferred.

* Ability to work independently and take full ownership of the client-facing placement process.

Ideal Background

The ideal candidate has worked as a Client Success Manager, Staffing Account Manager, Recruitment Account Manager, Placement Manager, or Client Relations Manager within the staffing or outsourcing industry.

This is primarily a client-facing position, not a candidate sourcing or HR role. The internal recruitment team will manage candidate sourcing, initial screening, VA contracts, payroll, and employee-related administration.