Support Clean Energy Participation Through Onboarding and Compliance Excellence
Clean energy and clean transportation programs rely on accurate onboarding, eligibility verification, and compliance-driven operations. As a Client Success Onboarding Specialist, you'll manage structured onboarding workflows that help participants access environmental markets across North America. This opportunity offers specialized exposure to sustainability-focused programs, operational ownership, and long-term career growth through Emapta's top 1% talent experience.
Job Overview
- Employment Type: Full-time
- Shift: Night Shift, Consecutive Off
- Salary: Up to PHP90,000 (based on skills, experience, and expertise) + 10% Night Differential Pay + Sign-On Bonus (equivalent to half-month salary)
- Work Setup: Hybrid, Makati
The Qualifications We Seek
Required Qualifications
- 3-5 years of experience in onboarding, implementation, compliance operations, document review, KYC, claims processing, or similar accuracy-focused roles
- Candidates with 1-3 years of experience may be considered if they demonstrate strong operational expertise in structured, rule-based workflows
- Strong attention to detail and the ability to identify discrepancies, errors, and incomplete information
- Proven ability to follow structured workflows and apply rules and criteria consistently
- Strong documentation discipline and proficiency in CRM platforms, case management systems, or similar tools
- Ability to explain processes clearly and step by step
- Professional written and verbal communication skills for client-facing interactions and status updates
Preferred Qualifications
- Experience working in regulated or documentation-intensive environments
- Familiarity with SOPs, checklists, and rule-based operational frameworks
- Knowledge of renewable energy incentive programs, eligibility requirements, or sustainability-related documentation
Success Profile
- Enjoys working within structured workflows and established processes
- Thrives in accuracy-focused and detail-oriented tasks
- Excels in rule-based decision-making and problem-solving
- Takes ownership of operational processes and case progression
- Communicates effectively with clients and internal stakeholders
Responsibilities
- Manage the client onboarding process from intake through completion
- Review and validate client documents, data, and eligibility requirements
- Apply program rules, policies, and eligibility criteria consistently
- Identify incomplete, inaccurate, or non-compliant submissions and coordinate follow-up actions
- Maintain audit-ready documentation and update systems with accuracy and attention to detail
- Escalate exceptions and complex cases according to established guidelines
- Communicate case status, requirements, and next steps with clients and internal stakeholders
- Monitor and advance onboarding cases through structured workflows to ensure timely completion
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package plus Sign-on Bonus (equivalent to half-month salary)
- Night differential pay to maximize your earnings
- Hybrid work arrangement
- Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Visit https://bit.ly/EmaptaTrainingCalendar)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- 20 annual leaves (including 5 convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to international leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Join the Top 1% Talent. A better career. A better life.
At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.
Step into a career that moves with you. Apply today!
