Client Success Manager

Company Description

Telesource Solutions OPC is an outsourcing company dedicated to providing core staffing solutions for insurance companies in the USA. With over 10 years of industry expertise, Telesource focuses on fostering an empowering and innovative work environment while delivering top-tier services such as Telemarketing, Customer Service, and Licensed Insurance Advising. Employees at Telesource enjoy competitive salaries, uncapped commissions, HMO benefits, incentives, and the chance to train and live in the USA. Telesource is committed to the inclusive growth of its employees, partners, and community while pursuing long-term success. Join us and grow your career in a supportive and dynamic workplace.

Role Description

This is a full-time on-site role based in Cebu for a Client Success Manager. The Client Success Manager will be responsible for ensuring exceptional customer satisfaction and retention by addressing client needs and resolving issues promptly. This role involves building and maintaining strong client relationships, devising strategies to add value, and collaborating across departments to enhance client experience and achieve shared goals. Strong problem-solving, communication, and organizational skills are essential to succeed in this role.

Qualifications

• Proficient in Client Service, Relationship Building, and achieving Client Satisfaction
• Strong Client Retention strategies and experience
• Excellent Analytical Skills for solving client and service-related challenges
• Highly organized with the ability to manage multiple client needs and relationships efficiently
• Exceptional verbal and written communication skills
• Experience with customer success management tools is a plus
• Willing to work onsite and nightshift.
• Bachelor's degree in Business, Communications, or a related field preferred