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MicroSourcing

Client Success Manager

MicroSourcing
Taguig, Philippines
2-4 Years
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Job Description

Discover your 100% YOU with MicroSourcing!

Position: Client Success Manager
Location: Picadilly Site, BGC
Work Setup & Shift: Onsite | Day Shift

Why join MicroSourcing

Youu0027ll have:

  • Competitive Rewards.: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Be a part of something big at Microsourcing! Weu0027re building a new team to support Australiau0027s dynamic challenger in the telco space, a company committed to redefining customer experiences and pushing the boundaries of
digital innovation. This is your chance to contribute to projects that connect
millions nationwide while working with cutting-edge technology. Join us on
this exciting journey and grow your career with a company thatu0027s at the
forefront of the telecommunications industry!

About the role:
Supports Australian-based Client Success Managers in ensuring enterprise clients achieve consistent value. Focuses on operational execution, service coordination, and proactive client support.

Responsibilities:

  • Assist in creating client success plans and service reports
  • Maintain structured communication cadence with clients
  • Manage day-to-day client requests and incidents
  • Monitor client health and prepare regular reports
  • Facilitate client onboarding processes
  • Review invoicing and resolve discrepancies
  • Support escalations and after-hours incidents
  • Gather client feedback and recommend process improvements
  • Collaborate with Sales, Delivery, and Engineering teams

Qualifications:
  • 2-4 years of experience in customer-facing or service delivery roles
  • Experience in SLA monitoring and incident escalation
  • Strong understanding of telecom and IT solutions
  • Excellent communication and analytical skills
  • Preferred: Experience with Contact Centre, SD-WAN, and EX solutions

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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/
.Terms & conditions apply


More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Function:
Telecommunications
Employment Type:
Full time

About Company

MicroSourcing

Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

Job ID: 139126101

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Last Updated: 16-01-2026 08:44:09 AM
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