Location: Remote — Philippines
Employment Type: Full-Time
Salary: ₱30,000–₱40,000/month (Might be put through a probation period and depends on your experience)
We are looking for a proactive, highly organised and client-focused Client Success Manager to manage client communication and ensure strong follow-through across our marketing accounts.
This is not a passive customer service role.
You will be expected to engage clients actively, follow up consistently, coordinate internally, track outstanding items and make sure nothing is left unresolved.
Responsibilities:
- Manage day-to-day client communication
- Build strong and professional client relationships
- Keep clients engaged through regular updates and follow-ups
- Follow up on approvals, outstanding items and pending decisions
- Coordinate closely with Meta Ads, Google Ads, creative and web teams
- Ensure internal tasks are completed and closed properly
- Understand basic marketing metrics such as CTR, CPC, CPL and lead performance
- Identify client concerns or dissatisfaction early
- Handle client questions and issues calmly and professionally
- Keep accurate records of requests, actions and next steps
- Proactively check in with clients instead of waiting for them to follow up
- Support client retention and overall satisfaction
We are Expecting:
You should be someone who:
- Does not leave messages or tasks hanging
- Follows up until there is a clear outcome
- Keeps clients informed without being reminded
- Is confident and engaging in conversations
- Knows how to build rapport without sounding overly scripted
- Can manage demanding or unhappy clients professionally
- Tracks multiple clients and priorities carefully
- Takes ownership of issues until they are resolved
Your Skills:
- Strong written and spoken English
- Strong follow-up and organisation skills
- Confident and engaging communication style
- Previous client success, account management or customer service experience
- Good attention to detail
- Comfortable managing multiple client accounts
- Basic understanding of digital marketing
- Able to work independently in a remote environment
- Strong ownership and accountability
- Shortlisted candidates may be given a practical client-handling and follow-up scenario to assess communication, judgement and ownership.
