Client Success Manager - Healthcare | Permanent WFH

BizForce Healthcare is seeking a highly organized, proactive, and relationship-driven Client Success Manager to manage healthcare client accounts and support the remote professionals assigned to them.

The Client Success Manager will serve as the primary point of contact for assigned clients, ensuring a strong and successful partnership from onboarding through ongoing operations. This role combines client relationship management, employee performance oversight, account health monitoring, and issue resolution.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned healthcare clients.
• Build and maintain strong, trusted relationships with client leaders and key stakeholders.
• Develop a deep understanding of each client's operations, expectations, priorities, and business goals.
• Conduct regular client check-ins, performance discussions, and business reviews.
• Monitor overall account health and proactively identify risks, concerns, and opportunities.
• Provide timely communication, consistent follow-through, and a high level of client service.
• Identify opportunities to strengthen client partnerships and improve account satisfaction and retention.
  
  

Team Performance & Employee Success

• Oversee the ongoing success of remote professionals assigned to client accounts.
• Monitor employee performance, productivity, attendance, engagement, and client feedback.
• Conduct regular check-ins with assigned employees and proactively address concerns.
• Provide coaching, guidance, and feedback when performance expectations are not being met.
• Partner with HR and internal leadership on performance improvement plans, corrective actions, or staffing changes when necessary.
• Identify employee engagement and retention risks and take proactive steps to address them.
• Help ensure remote professionals remain aligned with client expectations and operational requirements.
  
  

Issue Resolution & Account Management

• Take ownership of client and employee concerns from identification through resolution.
• Respond promptly and professionally to performance issues, attendance concerns, technology challenges, communication gaps, and other account needs.
• Proactively identify potential issues before they escalate into larger client concerns.
• Coordinate with Recruitment, HR, IT, Operations, and other internal teams to resolve issues efficiently.
• Maintain clear documentation of escalations, resolutions, and account developments.
• Ensure agreed-upon action items and follow-ups are completed accurately and on time.
  
  

Client Onboarding & Ongoing Support

• Support new client implementations and account onboarding activities.
• Help ensure newly assigned team members understand client expectations, schedules, workflows, responsibilities, and performance requirements.
• Closely monitor new hires during their first 30–90 days.
• Identify early indicators of performance, engagement, attendance, or role-fit concerns.
• Partner with Recruitment and internal teams when additional staffing or replacements are required.
• Help ensure staffing changes and employee transitions have minimal impact on client operations.
  
  

Performance, Reporting & Documentation

• Review KPIs, productivity metrics, attendance, client feedback, and other relevant performance indicators.
• Analyze performance data to identify trends, risks, and opportunities for improvement.
• Participate in weekly, monthly, and other internal account review meetings.
• Maintain accurate records of client meetings, employee check-ins, coaching discussions, escalations, and key account developments.
• Track action items and ensure timely completion of commitments.
• Provide relevant account updates and performance insights to internal leadership.
  
  

Qualifications

• 3+ years of experience in Client Success, Account Management, Customer Success, Healthcare Operations, BPO/Outsourcing, Staffing, or a similar client-facing operational role.
• Proven experience managing client relationships and multiple priorities simultaneously.
• Experience supporting, supervising, or managing employees, contractors, remote professionals, or outsourced teams.
• Excellent written and verbal English communication skills.
• Strong interpersonal and relationship-building skills.
• Excellent organization, time management, and follow-through.
• Comfortable handling difficult conversations, performance concerns, and client escalations.
• Strong problem-solving and decision-making abilities.
• Comfortable reviewing KPIs and performance metrics and using data to drive action.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong sense of ownership, urgency, accountability, and professionalism.
• Experience in healthcare, healthcare outsourcing, healthcare staffing, or BPO.
• Knowledge of revenue cycle management (RCM), medical billing, accounts receivable, denials, prior authorization, patient scheduling, medical assisting, or other healthcare administrative functions.
• Amenable to work during US hours
• Must be willing to undergo a background check as part of the hiring process.
  
  

Perks

• Permanent Work From Home
• Leave Credits
• Monetary Allowance
• Annual Bonus
• Weekly Paychecks
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary
  
  

____________________________________________________________________

Who are we

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.