We're Bamboo Works — a fast-growing international staffing firm helping companies around the world build high-quality, affordable remote teams. As we scale, we're looking for a Client Success Manager to take the lead in handling incoming leads, guiding them through the early stages, and building strong, lasting relationships.
This is a critical, client-facing role. You will be the first impression of our company to potential clients — and an ongoing point of contact once they partner with us. Your communication, professionalism, and intelligence will directly represent the quality and professionalism we stand for.
Location: Remote (Philippines)
Type: Full-Time, Independent Contractor
Working Hours: Mainly PH working hours, but should be flexible to accommodate client calls whenever necessary
Monthly Starting Salary: $1000-1600 (can be higher depending on level of experience) + commissions
What You'll Do
- Conduct structured discovery calls with inbound leads to understand their hiring needs
- Present our services confidently, ask the right questions, and tailor solutions accordingly
- Guide clients through every step: from calibration to candidate shortlisting and onboarding
- Maintain communication during the sourcing phase and manage follow-ups after candidate presentations
- Become the primary account manager once roles are closed, owning client satisfaction and retention
- Proactively identify upsell and expansion opportunities across existing accounts
- Handle administrative tasks including NDAs, contracts, and service agreements
- Build and manage your own pipeline of leads and clients through consistent outreach and follow-up
Requirements (Non-Negotiable)
What We're Looking For
- Fluent English — both written and spoken
- Exceptional communication skills — structured, confident, and personable
- Professional presence — calm under pressure, clear, and trustworthy
- University degree — preferably in business, marketing, or a related field
- Tech-savvy and business-oriented — able to quickly grasp different industries and roles
- Empathetic sales approach — persuasive without being pushy
Must-Have Experience
- At least 2-3 years of previous experience in staffing, recruitment, outsourcing or offshoring, in a client-facing role
- Skilled in conducting discovery/introduction calls and managing client accounts
- Proven success in managing the full client journey — from initial lead to long-term care
- Ability to nurture B2B relationships and drive client satisfaction over time
- Familiarity with remote hiring models and roles such as executive assistants, developers, marketers, analysts, or accountants
- Bonus Points For
- Experience with international clients in the US, UK, AUS, EU, or UAE
- Experience in a startup or high-growth environment
- Strong CRM and organizational skills
Recruitment Process
- Application submission (which will include a 2-5 minute intro video of yourself)
- Interview with the Co-Founders
- Offer & Onboarding
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