- This position is for all candidates located ONLY in the Philippines*
Required language(s): English
The
Client Success Manager is the person in charge of managing Virtual Staff LLC's relationships with its clients. They oversee building long-term and healthy relationships with a group of clients. The goal is to keep clients or accounts for as long as possible.
Responsibilities:
- Coaching and monitoring of dedicated operations managers
- Serve as the lead point of contact for all client account management matters
- Build and maintain strong, long-lasting client relationships
- Collaborating with various internal departments to ensure that they fulfill all client requests
- Resolving complaints and keeping track of all processes that pertain to the client's desires
- Develop trusted advisor relationships with key clients
- Ensure the timely and successful delivery of our solutions according to client needs and objectives
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Identifies opportunities to grow business with existing clients
Requirements
- Proven ability to juggle multiple account management at a time, while maintaining sharp attention to detail
- Expertise in Excel, creating reporting, formulas, etc.
- Extremely organized and proactive in finding solutions
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, reliability, and maturity
- Ability to prioritize among competing tasks
- Critical thinking and problem-solving skills
- Willing to work in Pacific Time (PST) schedule (8:00 AM - 4:00 PM PST). This is during the graveyard shift in Manila Time
- With own Laptop or Desktop (8GB RAM, core 5 above) with an internet connection of at least 10mbps
Benefits
Hold on tight, because we're about to unveil an extraordinary lineup of benefits that will revolutionize your work experience! As a valued member of our team, you can expect:
- Competitive Compensation: Earn a salary rate of US$5 (change this depending on the role and payrate) per hour for a full-time commitment of 40 hours per week. We believe in recognizing and valuing your contributions, ensuring you're rewarded for your hard work
- Thriving Towards Retirement: Build a secure future with our retirement plan, ensuring you're well-prepared to embark on your next chapter when the time comes
- Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage, providing you with peace of mind and access to top-notch medical in your country*
- Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi to power through your tasks with lightning speed and efficiency
- Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies. Whether it's exploring new destinations or taking a well-deserved break, we've got you covered, ensuring you can recharge and return refreshed
- Celebrate Your Success: Prepare for an unforgettable anniversary recognition program that celebrates your commitment and accomplishments. Experience the thrill of being acknowledged with special rewards and heartfelt gratitude for your dedication
- Performance Bonuses: Our company offers performance incentives to recognize and reward exceptional contributions, motivating employees to achieve their fullest potential and drive overall organizational success
Join our dynamic team and embark on an exhilarating journey where your personal and professional growth is nurtured. We're here to empower you with a remarkable suite of benefits that will elevate your experience and propel you toward unparalleled success. Get ready to thrive in an environment that values your well-being and rewards your hard work!
