Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.
The Role
As a critical member of the Client Success team, the Implementation Manager will bridge the gap between the sales process and the ongoing customer relationship, ensuring clients experience effective implementation of products they have purchased and are able to leverage the software effectively and achieve their business goals.
Location: Must be in Philippines Remote.
Environment: only Philippine candidates are allowed to apply.
Language: Excellent communication skills
Timezone: Monday to Friday, 9:00 AM 5:00 PM Eastern Standard Time (10:00 PM 6:00 AM Philippine Standard Time), follows Philippine holidays
Contract: Full-time Contract
Requirements
Education: Bachelor's degree in any related field experience
Experience
- 35 years in a product implementation or similar role, preferably in a SaaS or technology environment.
Characteristics
- Project Management: Ability to manage multiple projects, prioritize tasks, and meet deadlines.
- Attention to Detail: Ensure thorough planning and execution of all implementation aspects.
- Resource Management: Efficiently allocate internal and client resources to support smooth implementations.
- Client Communication: Clear verbal and written communication skills to explain technical concepts.
- Interpersonal & Conflict Resolution: Ability to build strong relationships and navigate challenges effectively.
- Data Analysis: Analyze implementation data to identify trends and areas for improvement.
- Problem Solving: Apply innovative thinking to overcome challenges and optimize processes
Responsibilities
- Client Onboarding: Lead the onboarding process, ensuring a smooth transition to the software.
- Project Planning: Develop tailored implementation plans based on client goals and timelines.
- Stakeholder Coordination: Collaborate with Sales, Product, and Engineering teams to align resources.
- Training & Education: Conduct client training sessions to drive product adoption and self-sufficiency.
- Technical Setup & Integration: Assist with software configuration and data integration with existing systems.
- Issue Resolution: Identify and resolve technical or process-related issues during implementation.
- Expectation Management: Set clear timelines, deliverables, and potential challenges for clients.
- Continuous Improvement: Optimize implementation processes and contribute customer insights to product development.
- Metrics & Reporting: Track KPIs to measure implementation success and report progress to stakeholders
