Client Success & Operations Coordinator

JDN Tuition is a fast-growing premium tutoring company in Australia. We match students with hand-picked tutors across Sydney and Melbourne, and we're growing fast.

We need someone exceptional to join our team. Not average. Exceptional.

The Role

You'll be a key member in the operational engine between our tutors and families. Every day you'll be managing multiple active clients, pushing deals through our pipeline, matching students to tutors, booking lessons, handling reschedules, communicating with parents and tutors, and solving problems all at the same time.

This is a high-volume, high-speed coordination role. You will be needed and be an anchor to JDN's operations.

What You'll Do

Manage 30-60+ active client deals in HubSpot (or other software) and push them through deal stages daily, with extreme efficiency no deal sits still on your watch

Match students to tutors fast. Speed to match is one of our most important KPIs

Book and confirm lessons proactively. You don't ask, you schedule

Handle reschedules, cancellations, and any urgent or ongoing changes without dropping the ball

Communicate with parents and tutors daily via phone, email, and SMS; warm, professional, and sharp

Identify upsell opportunities (additional subjects, more hours) and flag them

Solve problems independently. You don't wait to be told, you act

Log everything in our CRM and other software: same day, every day

Who You Are

This role is not for someone who needs hand-holding. You will sign on each day and know exactly what needs to be done. You'll have priorities and set your own, push targets, and hold yourself accountable.

You are:

Obsessively efficient: this is your #1 trait

A natural problem solver: you find solutions, not excuses

An exceptional communicator: your English (written and spoken) is outstanding, and you're warm, friendly, and personable on the phone

Proactive, not reactive: you see what's coming and you get ahead of it

Extremely smart and fast: you process information quickly and act on it

Independent: you don't need to be managed, you manage yourself

Passionate about education and genuinely care about the families you work with

A team player who can also fly solo

Here for the long term: we invest in great people, and we want you to grow with us

Some sales instinct is a big plus. The ability to spot an upsell opportunity and handle it naturally is something we value here.

This is a fast-moving, high-growth company where your work actually matters

Long-term opportunity: if you're great, we want you here for years

Prior experience in tutoring, education coordination, or a similar client-facing operations role is a strong advantage but it's not everything. We'll take raw talent, drive, and the right mindset over a CV any day.