Discover your 100% YOU with MicroSourcing!
Position: Client Success Agent/ Harton Corporate Center, Paranaque
Location: Harton Corporate Center, Baclaran, Paranaque
Work Setup & Shift: Work from Home | Night shift
Why join MicroSourcingYouu0027ll have:- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a
Client Success Agent, you will:
Provide day-to-day operational and relationship support for a defined portfolio of customer accounts, working in close partnership with an assigned Sales Representative.
This role is account-based operational support with daily customer interaction. It combines executional responsibilities (order entry, quotes, email/chat/phone support) with relationship continuity, ensuring customers receive timely, accurate, and consistent service while building trust through ongoing interaction, follow-up, and ownership.
The position operates under clearly defined SLAs and escalation paths, and serves as a key link between the customer, Sales, and internal production teams, acting as the voice of the customer within the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Account Ownership & Relationship Support
- Support a defined portfolio of customer accounts aligned to an assigned Sales Representative.
- Maintain daily communication with customers via email, chat, and phone.
- Build familiarity with customer preferences, ordering patterns, and recurring needs.
- Act as the primary operational point of contact for assigned accounts.
- Coordinate closely with Sales to ensure alignment on customer expectations, priorities, and follow-ups.
- Proactively follow up on open items to ensure timely resolution and customer satisfaction.
- Maintain close alignment with internal production teams to represent customer needs and ensure the successful execution of customer projects/needs.
Execution & Operational Support- Accurately enter customer orders, quotes, designs, and CSGs in accordance with SOPs and SLAs.
- Process remakes, credits, and literature requests, as required.
- Guide customers on website usage and ordering processes.
- Respond to customer requests within defined Service Level Agreements (SLAs).
- Log all customer interactions and activities in CRM in real time (calls, emails, chats).
- Assist customers and Sales with approved report requests.
- Follow all established processes, escalation paths, and quality standards
What You Need:Non-negotiables
- Minimum 12 months of Customer Service Representative experience
- At least 12 months of experience interacting with internal and/or external customers
- Experience in order processing, quoting, or account-based support preferred
- Experience communicating with U.S.-based customers is a plus
- Proficient in using email, internet-based systems, and CRM platforms in a fast-paced environment.
- Ability to navigate multiple systems simultaneously while handling customer interactions (email, chat, phone).
- Problem-solving and follow-up discipline
- Emotional intelligence and customer empathy
- Ability to work within structured processes and SLAs
- Ability to use positive language
- Willingness to learn and adapt
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth.
Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
.Terms & conditions apply
