The main responsibilities include:
- Client Communication and Management:
- -Maintain regular communication with clients to understand their needs, expectations, and concerns.
- -Act as the primary point of contact for clients, addressing inquiries promptly and professionally.
- -Provide clear and concise updates on project progress, timelines, and deliverables.
- -Ensure client satisfaction by actively listening to feedback and implementing necessary adjustments.
- -Communicate effectively across various channels (email, phone calls, video conferences) to accommodate client preferences and delivery service.
- -Collaborate with internal teams to relay client feedback and coordinate solutions.
- -Manage client expectations by outlining realistic goals and timelines through various project implementations.
- -Uphold a positive and professional image of the company through all communications.
- -Resolve conflicts or issues that may arise during the project lifecycle through effective communication and problem-solving skills.
- -Act as a client advocate within the organization, ensuring that their concerns are addressed promptly and effectively.
- -Attending discovery calls and client meetings to identify, understand, and document client requirements; identifying and delivering the most appropriate solution(s) to offer from scoping to launch.
- Issue Resolution
- -Address and resolve client complaints and concerns in a timely manner.
- -Investigate issues thoroughly to understand root causes.
- -Escalate complex issues to the appropriate department or manager when necessary.
- -Follow up with clients to ensure issues have been resolved satisfactorily.
- -Implement preventive measures to minimize recurring issues.
- Documentation and Reporting:
- -Prepare regular reports on client activity, feedback, and satisfaction levels.
- -Track and analyze client service metrics to identify areas for improvement.
- -Create and maintain comprehensive documentation for processes, procedures, and client interactions.
- -Ensure documentation accuracy and consistency for internal and client-facing materials.
- -Collaborate with teams to gather data and insights for reports and customize to meet specific client or stakeholder needs.
- Asset Management and Logistics
- -Manage and track inventory of assets, ensuring accuracy and availability through maintaining asset tracking reports.
- -Coordinate logistics for timely delivery and distribution of assets.
- -Maintain records of asset transactions, including receipts, transfers, and disposals.
- -Conduct regular audits to ensure compliance with inventory procedures.
- -Resolve discrepancies in asset records through investigation and reconciliation.
- -Implement improvements to enhance asset tracking efficiency and accuracy.
- -Provide reports on asset status, utilization, and performance.
- -Secure and safekeep Accountability / Issuance Forms signed by end user for deployed assets
- Ticket Management
- -Acknowledge and monitor service requests, incidents or queries via Ticketing, Phone, Teams, Skype and email
- -Escalates unresolved incidents/service requests within agreed timescales
- -Ensures tickets are always updated until issues are resolved
- General Administrative Tasks:
- -Respond promptly to unexpected tasks and requests as they arise.
- -Prioritize ad hoc tasks based on urgency and impact on business objectives.
- -Gather necessary information and resources to address ad hoc assignments.
- -Adapt quickly to new challenges and changing priorities.
- -Maintain flexibility and agility in handling ad hoc projects or assignments.
- -Document ad hoc tasks and their resolutions for future reference.
- -Proactively identify opportunities to streamline ad hoc task management processes.
- -Ensure thorough follow-up and closure on completed ad hoc tasks.
- Procurement
- -Conduct supplier canvassing, accreditation, and evaluation.
- -Conduct strategic sourcing, vendor management, contract negotiation, payment processing, and delivery monitoring.
- -Efficiently process purchase orders, ensuring accuracy and compliance.
- -Handle the end-to-end processing of payment requests, ensuring accuracy and compliance with company policies and procedures.
- -Maintain organized and detailed records of payment requests, approvals, and related documents.
- -Ensure adherence to legal and regulatory requirements in all procurement transactions.
- -Generate reports on procurement-related activities, providing insights and analysis to support decision-making processes.
- -Collaborate with various departments, including finance, customer success, and procurement.
- -Monitor delivery schedules closely, resolving any issues promptly to ensure timely delivery.
- Asset Management
- -Facilitate physical assets movement.
- -Ensure assets are recorded in real-time in the system.
- -Oversee, plan and conduct cycle count of inventory.
- -Ensure various storage operations including receiving, checking, loading, and dispatching are executed in a safe, timely in efficient manner.
To apply, you must be an expert on the following requirements:
Bachelor's degree in business management or accountancy and related field is required. Demonstrated experience in procurement, assets management, and payables, with at least 4 years of relevant experience. Knowledgeable with procurement best practices, sourcing, and vendor management. Excellent communication and interpersonal skills,
Demonstrated analytical and problem-solving abilities.
Strong computer skills with proficiency in MS Office applications Knowledgeable in any accounting ERP A strong Accounting and Finance background is a plus
Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines.
