Client Services Officer

We exist to create positive change for people and the planet. Join us and make a difference too!

About BSI

BSI (British Standards Institution) is the global business standards company that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence.

Role Overview:

We're looking for a Client Services Officer to join our fast-paced, collaborative team in the ASEAN region (based in the Philippines) on a full-time, permanent basis.

In this key role, you'll be at the heart of our client journey, ensuring a smooth onboarding and planning process, supporting day-to-day operations, and acting as a vital link between our internal teams and valued clients. You'll take ownership of maintaining accurate data across multiple platforms and help drive service excellence across every interaction.

Key Responsibilities:

• Administer the onboarding of clients, processing system requests, and coordinating certification workflows to ensure alignment with established KPIs and quality standards (Back-end Support, ensuring documents are placed in PG and SAP)
• Review and verify documentation from both the sales team and clients, ensuring compliance with established agreements and contract terms (Sales Pack review)
• Set up client accounts, handle system requests, and manage the certification process according to company goals and quality standards. (PG SETUP and creating Records)
• Keep client information accurate and up to date in systems like CRM, SAP, and PG (SMO)
• Ensure service delivery visits are scheduled, rescheduled, and completed on time by managing booking and rebooking requests, in line with performance targets and customer needs. (Back-end allocating available auditor using a resource tool)
• Drive continuous improvement by contributing to and leading project-based initiatives that respond to evolving organizational goals and client needs. (Transformation pioneer team member)

Requirements:

• Strong organizational and multitasking skills
• Familiarity with SAP, CRM Tool, or similar ERP systems
• Excellent communication skills (both written and verbal)
• High attention to detail and a process-oriented mindset
• Experience in client onboarding and audit planning, administrative coordination, or audit support is a plus
• Proficiency with Microsoft Office and scheduling tools

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.