Position Purpose
The role is the single point of contact for a set of assigned Prime‑Service clients in APAC, delivering end‑to‑end post‑trade support across multiple asset classes. You will coordinate with internal Operations, IT and business partners to resolve client queries, ensure compliance with regulatory and BNP Paribas standards, and contribute to continuous‑improvement initiatives that enhance client experience and operational efficiency.
Responsibilities
- Act as the main liaison for assigned Prime‑Service clients (email / phone) and provide timely solutions.
- Work closely with Sales, Trading, Business Managers and Relationship Managers on client‑related topics.
- Coordinate internally to deliver solutions within competitive timelines and meet SLA turnaround times.
- Escalate risk‑related or client‑impacting issues promptly and appropriately.
- Handle post‑trade allocation and trade exceptions for Synthetic Prime Brokerage clients.
- Review CSG and client Management Information (MI) to identify improvement opportunities via technology or process enhancements.
- Participate in global and local projects (automation, process optimisation, UAT testing) to achieve efficiency, cost reduction and risk mitigation.
- Contribute solutions for new business initiatives and propose process improvements that enhance the client journey.
Other Contributions
- Support BNP Paribas permanent control framework and minimise operational failures, including fraud risk.
- Ensure compliance with internal/external regulatory and compliance requirements (AML/FS, sanctions, IT security, Code of Conduct).
- Assist in the execution of AML/FS operational controls and promptly escalate any hits for analysis.
Education, Required Skills & Competencies
- University degree (e.g., Finance, Business Administration, Economics, Engineering, or related field).
- Relevant experience in post‑trade operations, prime brokerage, or middle‑office functions within a global banking environment.
- Proactively manage client issues and drive high‑quality, timely delivery.
- Risk Awareness – Understand and apply operational risk‑management principles in daily activities.
- Collaborate effectively across teams and geographies.
- Maintain composure under market‑driven pressure or tight deadlines.
- Self‑starter able to work independently with strong attention to detail.
- Analyse problems systematically, pinpoint pain points, and implement pragmatic solutions rapidly.
