Client Services Manager

The Client Service team's performance is critical to our market perception and business health. This team is therefore tasked with creating a recognized market-leading position in communications planning, strategic approach, implementational & executional management, and client servicing.

Reporting Structure:

• Reporst directly to Media Cluster Lead/Business Unit Director
• Expected to manage direct reports (Client Service Executives) as well as any specialist services that are being deployed in the business unit.

The role encompasses:

1. Involvement in the media strategy development process.
2. The effective translation of the media strategy / property into detailed plans.
3. Identification and management of creative / innovative media initiatives that are born out of the strategic media direction.
4. Management of the implementation of plans throughout their delivery.
5. Client liaison.

Key Responsibilities:

1) Origination of the Media Plan

• Working with the Media Cluster Lead/Business Unit Director and client to create clear and coherent plans that bring the media strategy to life.
• In-depth assessment of all candidate media options and detailed recommendation of proposed communication solutions, working alongside OMG specialist units (Strategy, D&A, Content, Fuse) .
• Involvement in creative development workshops as required.
• Working closely with the Media Cluster Lead/Business Unit Director in your team to ensure smooth and relevant translation from strategy to plan.
• Assess, identify and recommend creative media initiatives that deliver greater strategy depth and impact to the media plan.
• Undertake the implementation of agreed initiatives, including the briefing of third parties, as and when required.

2) Management of the media process and strengthening client relationship

• Origination of detailed briefs for relevant specialist or third party units (e.g. buying brief, digital adops brief), working with the Media Cluster Lead/Business Unit Director.
• Day to day management and ownership of implementation process. Ensure brief is delivered / brought to plan, within appropriate criteria (budget, target).
• Client contact for the whole implementation process (presentation of business/media reviews, detailed media recommendations, negotiation, and inventory management issues).
• Collation and reporting of competitive data (when relevant).
• Timely delivery and upkeep of all relevant reporting systems and templates (media plans, contact reports, status reports).
• Post campaign reporting that quantifies the value of the media strategy.
• Makes full use of available tools and information and provides proper substantiation for recommendations.

3) Development and direction of CS Exec/Assistant if applicable

• Clear delegation and clarity when it comes to all basic tasks so CSE is able to step up taking on more responsibility.

4) Protecting our high standards

• Ensure that any work that leaves the agency is of the highest standard
• Be part of producing ideas that inspire, motivate, engage and create commercial action
• Be part of producing award winning work
• Understands the business dynamics & identifies what marketplace response is required to build Client's business.

5) Integration

• Think like a solutions provider
• Ensure you encourage the use of other agency services

Experience required:

• At least 4 years of industry experience, strong media planning & buying experience is preferred
• Good understanding of media fundamentals and strategic planning capabilities
• Strong client facing communication & presentation skills

Attributes:

• Passionate, with strong opinions about communications
• An instinctive desire to exceed expectations (clients and management) and deliver cutting-edge strategies
• Ability to build strong relations with colleagues, clients, network partners and external agencies
• Can demonstrate good organizational skills and attention to detail
• Can manage and change priorities rapidly, effective under pressure

What we offer you

• HMO upon Day 1
• Health insurance coverage for one dependent or Health and wellness benefit
• Group Life and Accident Insurance
• Internet Allowance
• Mobile Allowance
• Vacation and Sick Leave
• Birthday Leave
• Loyalty Service Incentive
• Retirement Benefit