Client Services Manager

About Us

Your success is ours.

At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organization. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.

Take the next step in your career journey and discover our exciting opportunities.

The Role

Do you thrive in fast-paced environments and excel in managing client relationships

We would love to hear from you!

As a Client Services Manager, you'll be responsible for the recruitment delivery, relationship management and annual budget within a complex client solution. You'll support the Senior Manager & Client Operations Director in driving the achievement of the business area's commercial and people strategy.

Key Accountabilities

We will rely on you to:

• Accountable for clearly communicating Strategic Account Vision and Plan to team. Ensure they understand the account's commercial model and their role in helping achieve its strategic priorities and KPI targets.
• Build strong and influential trusted partner relationships with senior client stakeholders to develop and maintain business plans, recruitment plans, and organizational structures.
• Support resources in the resolution of complex and contentious issues with clients, ensuring all escalations are resolved promptly.
• Determine and manage optimal resource allocation to support the talent strategy of the business area.

Skills & Experience

What you need to have to be successful:

• Proven end-to-end recruitment experience.
• Ability to work flexible hours: primarily APAC shift, with availability to support EMEA and US hours as needed for stakeholder or AMS team escalations.
• Experience providing pastoral care and support for RA resources.
• Ability to manage a minimum of 10 resources, with potential to oversee additional team members as required.
• Strong stakeholder management skills, including weekly reporting, regular connects with the client leaders, monitoring resource performance, addressing performance issues, and staying attuned to evolving client needs.

Other

Every one of us plays a pivotal role in our success, whether engaging directly with clients or shaping the value we add behind the scenes. Together, it means more insight and expertise for our clients and more exciting career paths and experiences for us.

Apart from our benefits package, you'll also get to enjoy the flexibility, autonomy, and trust to work in a way that works best for you. We just focus on providing the means to meet, collaborate, and support each other however you choose.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [Confidential Information] or make a member of our Talent Acquisition team aware at any time.