Centaur Digital Marketing PH Inc., a Public Relations (PR) & Digital Marketing agency, is looking for an aspiring Client Services Coordinator to join the team.
As a Client Services Coordinator, you will play a key role in managing the frontline communications for our US-based client. You will be responsible for managing lead flow and ensuring that prospective customers are handled with empathy and precision. This role requires exceptional verbal English skills, a high level of organization, and the ability to work seamlessly within a fast-paced, US-aligned agency environment.
JOB RESPONSIBILITIES:
- Act as the primary respondent for all inbound phone and email inquiries originating from the US.
- Maintain a near-native English verbal standard to ensure seamless interaction with US-based prospects.
- Execute initial screenings for surgery patients based on MPS's proprietary criteria.
- Facilitate and schedule consultation requests, ensuring all data is captured accurately in the CRM.
- Provide administrative overflow support as directed by the US- Client
- Ensure daily activity logs are updated for both Centaur internal records and US-client reports.
QUALIFICATIONS:
- Education: Bachelor's degree in Communications, Marketing, Business Administration, or a related field.
- Experience: Open to all experience levels | Proven experience as a Virtual Assistant, Lead Coordinator, or Customer Success Specialist in a PR | Digital Marketing | BPO agency or any related industry is a plus.
- Work Environment: Must be able to operate in a 100% Work-From-Home (WFH) setup.
- Shift: Must be willing to work the Graveyard Shift (10:00 PM – 7:00 AM PHT) to align with US Central Time business hours.
SKILLS:
- Exceptional verbal and written English skills with a neutral accent are strictly required.
- Able to manage sensitive patient data and lead information with 100% accuracy.
- Excellent interpersonal skills with the ability to handle high-stakes phone consultations.
- Highly disciplined in managing time and meeting deadlines during graveyard hours.
- Comfortable using CRM tools, VoIP software, and standard office suites (Google Workspace/Microsoft 365).
BENEFITS:
All benefits (excluding statutory benefits) are granted to regular employees only.
INTERVIEW PROCESS:
We require all applicants to take an exam as part of the screening process. No exam submission means no interview. This helps us assess if you're qualified for the position without wasting your time.
Below is the step-by-step process:
- Exam Submission: After receiving your application, an HR representative will email you the exam.
- Initial Interview: Once you pass the exam, we will schedule you for an initial interview within 2–3 working days after exam submission.
- Departmental Interview (Second Interview): If you pass the initial interview, a second interview (potentially with the US client lead) will be scheduled 1 week after your initial interview. Please take note that it may take up to 2 weeks depending on the availability of the interviewer.
- Final Interview: The last step is the final interview with the CEO | Managing Director, which may take one week or more, depending on their availability.
HOW TO APPLY:
If you're interested, you can apply through Indeed, LinkedIn, or email your updated CV and portfolio (if applicable) to [Confidential Information].
