Client Services Associate

We are seeking a Client Services Associate to provide administrative, operational, and client support across various client servicing activities. This role works closely with clients, external partners, and internal stakeholders to ensure the timely and efficient delivery of services, maintain accurate documentation, and support day-to-day account management activities.

Key responsibilities include:

• Coordinate and support client servicing activities, ensuring timely responses to client inquiries and requests.
• Monitor and manage client documentation, contracts, policies, and related records to ensure accuracy and completeness.
• Support account management activities by providing updates, tracking requests, and resolving client concerns within established service levels.
• Prepare reports, maintain databases, and ensure proper documentation of client transactions and activities.
• Collaborate with cross-functional teams to improve processes and enhance the overall client experience.

Required Qualifications:

• Bachelor's Degree in Business Administration, Management, Insurance, Human Resources, Healthcare Administration, or a related field.
• At least 1–3 years of experience in client services, customer support, account management, insurance, healthcare administration, employee benefits, or a related function.
• Strong communication and interpersonal skills, with the ability to build and maintain positive stakeholder relationships.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.