Summary of the role:
The Client Services Manager will devote approximately 30% of their time to renewals process, 60% of their time to Sales Administrative support activities and the remaining time on account extensions. Key responsibilities include:
- Providing consistent administrative support to the Sales and Marketing Department in relation to the client renewal process, onboarding of clients and client reporting.
- Effectively managing a predefined list of existing accounts to ensure 100% renewal is achieved
- Generating proposals, pricing and contract negotiation across all medical and security service solutions as per guidelines and assigned clients or prospects.
- Assisting with tenders and RFP's as required.
- In conjunction with Operations, investigating and preparing draft responses to complaints handling and quality assurance events.
Interfacing effectively with the Sales and Marketing, Operations, Billing, Commercial Desk and IT teams to develop and maintain strong working relationships to support the efficient and effective management of clients.
Required Work Experience
- Experience in an operationally / commercially focused analytical and/or Customer Services role.
- Research experience valuable
- Exposure to working in a cross-border engagement sales environment including previous working experience selling to emerging markets.
- Successfully working with other functions such as Finance and Operations
Required Behavioral Skills
- Excellent numeric, written and oral communication skills.
- Ability to work in a multi-lingual, multi-cultural where consensus is the norm.
- Excellent time management skills with the ability to successfully manage numerous projects simultaneously
- Computer literate (MS Word, Excel, PowerPoint and CRM applications)
- Strong individual that can work autonomously and within a team to deliver results.
- Cultural sensitivity and awareness. Ability to work in a multi-lingual, multi-cultural environment where collaboration is the norm
Required Languages
- Ability to communicate in English fluently (oral and written) an absolute must. Ability to speak another language relevant to location and client base will be an advantage
Travel / Rotation Requirements
- No travel will be required.
