Department: SaaS
Location: Manila
Description
At Infor, we empower businesses with cloud-based industry-specific solutions that drive performance and scale. As a Client Services Specialist, you will be a key player in delivering exceptional service to our clients, ensuring they realize the full value of their Infor investment. You'll be part of a dynamic team that puts the customer first, working cross-functionally to support, retain, and grow strategic relationships.
A Typical Day in the Life Includes:
- Be as a primary point of contact for assigned clients, ensuring satisfaction and resolving issues with speed and precision.
- Proactively monitor customer health metrics to identify risk and opportunities for added value.
- Collaborate with internal teams to deliver a seamless client experience.
- Assist with onboarding, training, and adoption of Infor products and services.
- Track and manage client requests using internal CRM tools, maintaining accurate documentation.
- Participate in the continuous improvement of client service processes and best practices.
- Champion client feedback internally to drive product enhancements and innovation.
Basic Qualifications:
- Experience in client-facing ERP, SaaS, cloud or enterprise software.
- Have experience in translating technical details into business value, utilizing strong communication and interpersonal skills.
- Experience resolving complex business problems to ensure client satisfaction.
- Experience with CRM platforms.
- Japanese language proficiency (oral and written), with N1/N2 certification preferred
- Experience supporting or communicating with Japanese customers in a professional setting
Preferred Qualifications:
- Experience in manufacturing, healthcare, distribution, or public sector.
- Experience working in a fast-paced, cross-functional environment.
- Have an analytical mindset with the ability to interpret client data and suggest strategic actions.
- Basic understanding of EDI concepts (e.g., X12, XML) or experience reading EDI files
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
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