Client Service Director
About the Role
Avyan Philippines is looking for a Client Service Director (CSD) to lead client relationships, integrated delivery, and revenue growth across our digital creative, social, media, martech, and applied AI capabilities.
Reporting directly to the CEO, Avyan Philippines, the CSD will serve as the primary champion of client satisfaction, account growth, operational excellence, and cross-functional collaboration. The Client Service Director will lead the Account Management team while overseeing Creative, Media, MarTech, and Operations to deliver integrated solutions for our existing clients.
If you are a client leader who can connect strategy, creativity, data, and technology to real business outcomes, this role is designed for you.
What You'll Lead
- Client Success Own client satisfaction, renewals, and relationship health across the portfolio.
- Account Growth & Revenue Realization Drive upsell, cross-sell, scope expansion, and forecast accuracy.
- Integrated Delivery Ensure projects are delivered on time, on budget, and with excellence across all disciplines.
- Cross-Functional Leadership Partner with Creative, Media, Martech, Strategy, and Operations to deliver cohesive, measurable outcomes.
- Operational Discipline Strengthen processes, improve efficiency, and uphold delivery quality.
- Team Development Mentor Account Managers and cross-functional leads; build a culture of clarity, collaboration, and continuous improvement.
- Problem-Solving & Escalation Serve as the first point of escalation for client issues and ensure timely resolution.
What You'll Bring
- 10+ years in client leadership within agencies, consulting, or digital marketing environments
- Experience managing enterprise clients and integrated campaigns
- Comfort working across creative, media, digital, CRM, and martech disciplines
- Ability to translate client goals into briefs, roadmaps, and measurable deliverables
- Strong leadership and communication skills
- A proactive, solutions-first mindset
- Experience working with APAC or global teams is a plus
We Offer
- Global Collaboration: Work alongside a diverse team of talented professionals from around the world, gaining insights and experiences that transcend borders.
- Skill Development: We're committed to helping you grow. You'll have access to training, conferences, and seminars that will empower you to stay ahead in the ever-evolving digital landscape. Whether it's honing your writing skills or learning about the latest industry trends, we provide the resources you need to thrive.
- Career Growth: Opportunities to advance within a dynamic and innovative agency, where you'll collaborate with professionals from around the world and contribute to shaping the future of global brands.
- Comprehensive Benefits: Enjoy comprehensive healthcare coverage, leave and other benefits designed to support your well-being and work-life balance.
- A hybrid working policy
Who are we
We are a collective united by one core belief: the future is meant to be designed. A digital agency of curious minds driven by optimism and empathy, we thrive on exploring bold ideas that shape a better tomorrow. We bring experiences to life by harnessing the power of design, data, and technology. From crafting strategies to creating captivating designs, codes, and media content, we transform ambition into reality. Our services encompass everything from media, content, and creative to design and technology solutions.
Diversity, Equity & Inclusion
At Avyan, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications Apply, and let us decide!
Want to know more about Avyan Check out our website, www.avyan.global
