Job Description
Job Description
We are looking for a dedicated and customer-focused Client Service Associate to join our team. In this role, you will be responsible for assisting clients with inquiries, providing product or service information, resolving concerns, and ensuring an excellent customer experience.
Key Responsibilities
Handle client inquiries through phone, email, or chat in a professional and timely manner.
Provide accurate information regarding products, services, account details, or processes.
Identify client needs and offer appropriate solutions to ensure satisfaction.
Resolve issues efficiently while maintaining a positive and empathetic approach.
Document all interactions and maintain accurate records in the system.
Assist in onboarding new clients by guiding them through setup or account processes.
Escalate complex concerns to higher-level support or management when needed.
Collaborate with internal teams to ensure smooth client transactions and service delivery.
Meet performance metrics such as quality, productivity, adherence, and customer satisfaction.
Qualifications
No Experience Required
Strong communication skills (verbal and written).
Excellent problem-solving and multitasking abilities.
Customer-centric mindset with the ability to remain calm under pressure.
Basic computer knowledge and comfort using multiple systems or tools.
Willingness to work onsite or shifting schedules as required.
What We Offer
Competitive salary package and benefits.
Performance incentives.
Comprehensive training.
Opportunities for career advancement.
