Client Relations Project Manager

Job Summary

As a Project Manager/Client Relation Officer, you will play a pivotal role in managing and coordinating projects, ensuring effective communication and collaboration with internal and external stakeholders.

You will be responsible for overseeing business-as-usual support, resolving issues, and ensuring that project milestones are met in alignment with business goals and market requirements.

Job Responsibilities

Project Management & Coordination:

• Gather, refine, and finalize market requirements for enhancements and change requests.
• Facilitate governance calls, daily stand-ups, and hyper-care period discussions.
• Review, clarify, and approve Functional Specification (FS) documents.
• Ensure proper documentation for enhancements, CRs, and governance meetings.
• Oversee UA Testing and Sanity Testing with project teams.
• Finalize training materials and rollout of enhancements.
• Organize and oversee Post-Go-Live Support (PGLS) for smooth transitions.
• Conduct field visits to gather feedback and address customer concerns.
• Develop project documentation such as Gantt charts, one-pagers, and decks.

BAU Support and Issue Resolution:

• Address daily issues related to systems (LE, DTT, etc.).
• Conduct technical and impact assessments to support ad hoc business needs.
• Respond to queries from business teams, field teams, and other stakeholders.
• Manage the hierarchy details and data maintenance for CD Field teams and distributors.
• Conduct technical assessments for new requirements and integrated systems (e.g., TPM, PEGA, SAP, ETOP).
• Facilitate onboarding and knowledge transfer (KT) for new team members.
• Provide weekly and monthly business reporting and updates to stakeholders.

Stakeholder Engagement & Communication:

• Coordinate with market/business teams and sales teams through meetings, huddles, and immersions.
• Align with internal teams (Development, Field Partners, CST, etc.) and provide business teams with updates on DTT.
• Conduct governance meetings to align on project progress, issues, and resolutions.
• Engage with internal and external stakeholders to ensure alignment with project goals.

Job Qualifications

Must-Have Skill(s) (Non-Negotiable)

• College Graduate (preferably in IE, Management, Computer Science).
• Experience in Project Coordination in Distributor Industry.
• At least 1 year experience with project management tools & system integrations or any related tools (SAP, PEGA, TPM, ETOP, etc.).
• Experience in developing training materials and conducting system training.
• Strong experience in managing multiple projects, timelines, resources, stakeholder engagement, governance, and reporting.
• Familiarity with SDLC.
• Effective communication and relationship-building with internal teams and external partners.
• Ability to address issues and provide solutions during the project lifecycle.
• Proficient in creating reports, Gantt charts, and project decks using MS Excel & PowerPoint.
• Ability to coordinate with cross-functional teams and manage onboarding/knowledge transfer.
• Flexibility to adjust to changing business needs and post-go-live support.

Good-to-Have Qualification(s) (Preferred/Added Value)

• Experience with Agile or Scrum.
• PMP, CBAP, or Scrum Master certification.
• Ability to refine and document market requirements.
• Experience leading both technical and non-technical teams.
• Experience in client-facing roles and driving business alignment.
• Understanding of project budgeting and cost management.
• Strong ability to present project status and strategic recommendations.